Night Auditor

3 weeks ago


Chicago, United States Millennium Hotels & Resorts Full time

The Millennium Knickerbocker Chicago is looking for a Night Auditor.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Millennium's high standards of quality.

Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Millennium marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.

Verify and imprint credit cards for authorization using electronic acceptance methods. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.

Maintain balanced accounts and reset Property Management System for following day operations.

Balance entire hotel’s daily ledgers

Run audit reports - from property management systems, Micros Systems, and credit card systems.

Make corrections and adjustments and handle all computer problems throughout the shift.

Complete the Millennium Hotel’s Night Audit Procedure checklist.

Perform other duties and responsibilities asked by Controller and the Front Office Manager based on hotel needs.

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Hotel: 1 year (required)
- Front desk: 1 year (required)
- OPERA: 1 year (required)

Work Location: In person


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