Dispatcher/customer Service

4 weeks ago


Round Rock, United States Lonestar Forklift Full time

Job Summary:
**Duties & Responsibilities**:

- Schedule all work for the technicians including:

- Open all work orders into the AX Microsoft Dynamics ERP
- Organize and manage incoming and ongoing jobs as well as incoming leads using established departmental programs and processes
- Utilize the service scheduler and book appointments days or weeks in advance, to prioritize

and schedule all incoming work
- Schedule technicians according to the provisions of the applicable Collective Agreement
- Ensure compliance with all other provisions of the applicable Collective Agreement
- Ensure all technician’s comments are captured daily and inputted accordingly
- Communicate with all other Service and Parts team members to ensure that workloads are maximized, and customer needs are managed proactively
- Provide input as to each technician’s job performance to the Service Manager on performance reviews and any disciplinary issues
- Manage each service job from beginning to end including:

- Obtain a form of approved customer payment prior to initiating the service
- Maintain customer contact daily, and throughout the course of each repair
- Ensure customer satisfaction prior to initiating the billing process
- Ensure Internal Business Unit processes are followed
- Manage the WIP Report and bill the necessary service calls to the customer when applicable
- Review the invoice proposal prior to billing the customer, to ensure all details of the invoices are 100% accurate
- Safety Programs Responsibilities
- Ensure that all paperwork is completed in the event of a workplace incident or accident
- Ensure all corporate safety initiatives and programs are strictly followed in the field
- Additional duties as may be assigned

**Job Requirements**:

- Post-secondary education in Sales, Business, Management or a related discipline
- Previous experience in a similar role is an asset
- Experience with Microsoft Office is required
- Mechanical knowledge of the heavy machinery industry is an asset
- Excellent Microsoft Office (Word, Excel, Outlook) is required
- Proven ability to schedule appointments with conflicting priorities, and holding firm on scheduled appointments
- Proven experience working and leading in a high-pressure work environment
- Superior skills in organization and time planning, interpersonal skills with the proven ability to communicate with individuals at all levels of the organization
- Adept at multitasking and coping with conflicting priorities
- Confident self-starter and team player
- Excellent/High-speed typing skills
- Quick thinking and flexible
- Able and willing to travel and/or consider relocation

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person


  • Dispatcher

    3 weeks ago


    Round Rock, United States SiteOne Landscape Supply Full time

    The Dispatcher supports world-class service and efficiency when dispatching orders for products or deliveries to both internal and external customers. They cultivate strong relationships with drivers and customers to reduce the stress that comes with Dispatcher, Dispatch, Driver

  • Dispatcher

    3 weeks ago


    Rock Hill, United States Carter Lumber Inc Full time

    If you are a people-driven person known for your type A characteristics, this is a great opportunity for you! As a Dispatcher, you will coordinate all aspects of the store deliveries and be responsible for the team of delivery drivers and the fleet of vehicles. The ability to embrace and promote team goals and policies in a motivating manner is...

  • Dispatcher

    1 month ago


    Rock Hill, United States Carter Lumber Full time

    Job DescriptionJob DescriptionIf you are a people-driven person known for your type A characteristics, this is a great opportunity for you! As a Dispatcher, you will coordinate all aspects of the store deliveries and be responsible for the team of delivery drivers and the fleet of vehicles. The ability to embrace and promote team goals and policies in a...


  • Little Rock, United States Ray Lusk Plumbing Full time

    Job DescriptionJob DescriptionRay Lusk Plumbing has been providing excellent customer service to our customers in the Central Arkansas region for more than 35 years. We are looking for organized, focused, and fast-learning individuals to help us continue this legacy.This is a fast-paced environment handling hundreds of incoming calls every day, and...


  • Round Rock, United States Openwork, LLC Full time

    Job DescriptionJob DescriptionSeeking Customer Service Representatives in Round Rock, TXOpenwork is currently interviewing for Customer Service Representatives on a temporary and temporary-to-hire basis for a well-known client in Round Rock! If you have experience in a call center environment, have good customer service skills and are computer proficient...


  • Round Rock, United States J. Morman Insurance Agency LLC Farmers Insurance Full time

    Job DescriptionJob DescriptionAre you looking to grow? So are we! J. Morman Insurance Agency LLC Farmers Insurance in ROUND ROCK, Texas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your...


  • Round Rock, United States Openwork, LLC Full time

    Job DescriptionJob DescriptionSeeking Customer Service Representatives in Round Rock, Pflugerville, and Georgetown, TXOpenwork is currently interviewing for Retail, Call Center, and non-retail In-Person Customer representatives for temporary and temporary-to-hire positions for our clients in Round Rock, Georgetown, and Pflugerville. If you have call center,...


  • Round Rock, United States Amazing Magnets LLC Full time

    **Customer Service Representative** Customer Service Round Rock, Texas Department **Customer Service** Minimum Experience **Entry-level** Compensation **$18.50** Purpose of the role: The direct liaison between the needs of the sales employee and the rest of the business staff. The CSR is there to organize and package information from Amazing Magnets staff...


  • Round Rock, United States Pizza Hut - APPHOT Full time

    Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career,...

  • Customer Service

    5 days ago


    Round Rock, United States Zenith ATX, Inc Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service & Marketing Assistant. Our mission is to foster positive relationships with our customers and donors,...

  • Customer Service

    2 weeks ago


    Round Rock, United States Zenith ATX, Inc Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service & Marketing Assistant. Our mission is to foster positive relationships with our...

  • Customer Service

    6 days ago


    Round Rock, United States Zenith ATX, Inc Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service & Marketing Assistant. Our mission is to foster positive relationships with our...


  • Round Rock, United States Coastal Solutions Full time

    Job DescriptionJob DescriptionJoin Our Dynamic and Energetic Customer Service Team!About Us:We are a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant Customer Service team. As part of our exceptional team of young professionals, you will have the opportunity to grow professionally while enjoying financial rewards and...


  • Round Rock, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy North Round Rock, 201 University Oaks Blvd, Ste 1240, Round Rock, TX 78665 Do you have a passion for helping others? At the Massage Envy North Round Rock franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...


  • Little Rock, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023420 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...


  • Rock Island, United States United States Army Installation Management Command Full time

    Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel Of the DoD Workforce to recruit and appoint qualified candidates to positions in the...


  • Round Rock, United States Jack Brown Cleaners Full time

    Jack Brown Cleaners is looking for an energetic and reliable individual to work a set part time schedule at one of our Round Rock locations (1200 Gattis School Rd.) Your daily duties will include interacting with customers as they bring in and pick up their dry cleaning/laundry garments, invoicing and preparing those garments for the production facilities,...


  • Round Rock, United States Zenith ATX, Inc Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...


  • Round Rock, United States Zenith ATX, Inc Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...


  • Little Rock, United States University of Arkansas at Little Rock Full time

    Summary of Job Duties :The (HE) Public Safety Dispatcher is responsible for the central dispatch to department officers and central command. This position is governed by state and federal laws and agency/institution policy. Qualifications: Required Education and Experience The formal education equivalent of a high school diploma; One year...