Customer Service Supervisor

2 weeks ago

Portage, United States Stryker Corporation Full time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

**Who We Want -**
- **Talent developers.** Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members
- ** Goal-oriented orchestrators.** People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
- ** Network builders**. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

**What You Will Do -**
- Leads the team to provide outstanding service to customers, both internal and external for all requests.
- Manages resources throughout the day and effectively addresses team escalations.
- Will partner with other supervisors and team leads to deliver on departmental requirements, needs, and goals.
- Will direct the success of assigned team by managing people, equipment, and workload/capacity to meet customer needs.
- Effectively addresses issues that arise with the team throughout the day.
- Drives team continuous improvement initiatives.
- Collaborate with Operations and Distribution to ensure the order to shipment process is efficient and supports the customer’s needs.
- Interview, hire, train, develop, and engage top talent while ensuring a pipeline of talent is established for future roles.

**What You Will Need -**
- 2+ years of work experience required
- Customer service-related and/or leadership experience preferred
- Bachelor’s degree or 6+ years of experience in lieu of a degree required
- Continually prioritize work and follow up with multiple departments, customers, and external teams.
- Must be able to analyze and resolve customer service-related escalations of a moderate to diverse scope using independent judgment.
- Ability to solve problems independently and quickly.
- Strong multitasking ability to actively listen to customer requests, complete those requests at the same time, and potentially have other tasks that are being worked on simultaneously.
- Ability to communicate cross functionally with customers, sales force, team leads, managers, and co-workers in both written and verbal communication.

**About Stryker**:
**Our benefits**:

- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

**About Stryker**

**Know someone at Stryker?**

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

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