Laundry Attendant

The primary function of a Laundry Attendant is to assure the overall success of the hotel by meeting or exceeding the guest expectation for linen and terry cleanliness and by assisting in the delivery of guest service. The Laundry Attendant must ensure guest satisfaction by providing cleanliness to linen and terry.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- This position is empowered to guarantee total guest satisfaction.
- Display hospitality and professionalism to our guests at all times.
- Take pride in representing Duke Hospitality professionally with our guests.
- Assure that all transactions with guests are handled in a legal, ethical manner.
- Comply with Company Standards of Service as outlined for Duke Hospitality.
- Project a favorable image of Duke Hospitality to the public at all times.
- Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
- Complete Departmental, Duke Hospitality, and Brand standards training as assigned.
- Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag.
- Have a thorough knowledge of emergency procedures.
- Sort, wash, dry and fold all linen and terry.
- Pull out of circulation stained and damaged linen and terry and set aside for mending or extra cleaning.
- Keep all equipment clean and report maintenance problems to supervisor.
- Keep laundry room and linen/terry storerooms stocked, clean and orderly.
- Keep all laundry and cleaning supplies stocked and stored properly.
- Assist in stripping rooms of linen and terry, and help with stocking of housekeeping carts as needed. o Acquire working knowledge of the property and all facilities to respond to guest questions effectively.

**EDUCATION and/or EXPERIENCE**

High school diploma or general education degree or equivalent combination of education and experience required.

**EDUCATION and/or EXPERIENCE**:

- High School Diploma Preferred.
- 1 year experience in a similar position

**KEY SKILLS**:

- Excellent interpersonal communication skills.
- A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills.
- A ‘roll up the sleeves’ leader who is detail oriented with a strong work ethic.
- Someone who is creative yet has common sense and is practical in the real world.
- A good communicator, someone that will keep all parties informed in an organized, coherent manner.
- Personal accountability and pride in results will be important for this executive to possess. o Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch.

The associate is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

**Job Type**: Part-time

Pay: $10.00 - $12.00 per hour

**Benefits**:

- Dental insurance
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Laundry: 1 year (preferred)

Work Location: In person