E&s Property Claims Manager

3 weeks ago

WilkesBarre, United States Berkshire Hathaway GUARD Insurance Companies Full time

Overview:
**E&S Property Claims Manager**

**Berkshire Hathaway GUARD Insurance Companies** is a P&C subsidiary of National Indemnity Company, supported by 1,200 employees. We write small commercial insurance solutions including workers compensation, business owners policies, commercial auto, commercial umbrella, professional liability, and personal lines including homeowners/personal umbrella with a national footprint, distributing its products primarily through independent retail agents with over $2.2 Billion of in-force premium. BH GUARD Insurance Companies are rated A+ (Excellent) by AMBest.

**Responsibilities**:

- Lead the development and management of the E&S claims unit
- Serve as a leader and mentor to the claims team offering technical guidance regarding adjustment of claims while providing superior customer service to our policyholders and external partners
- Coach and mentor direct reports, providing regular feedback, and developing employees for professional growth and development
- Identify and assess coverage issues including issuing disclaimers, RORs, and position letters
- Investigates potentially fraudulent claims and take appropriate action in conjunction with the SIU Department
- Develop and maintain relationships with company internal and external parties and track and manage servicing metrics
- Engage with and travel to key external partners as needed
- Prepare and present written and oral reports to Management setting forth all issues influencing claim evaluations and impact on reserves
- Work with internal partners such as distribution, underwriting and actuaries regarding claim trends

Qualifications:

- 7-10 years of E&S Property claims experience
- Thorough understanding of the E&S property insurance claims landscape including relationships with external partners
- Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
- Thorough knowledge of claims, litigation, appraisals and trial processes as well as excellent analytical, investigative, and negotiating skills
- Demonstrated ability to take part in strategic discussions and collaborate at all organizational levels, both internally and externally
- Experience with Xactimate and Xactanalysis
- Excellent oral and written communication skills as well as superior customer service skills
- Proper adjuster licensing
- Management experience preferred

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