Assistant Service Manager

3 weeks ago

Somersworth, United States Granite Hyundai Full time

**Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a fast-paced environment where every moment counts? Do you want to grow your future? We're looking for an Assistant Automotive Service Manager who shares our dedication to customer satisfaction and understands the importance of urgency.**

**Key Responsibilities**:

- **Customer Service Excellence**: Champion our commitment to outstanding customer service by ensuring every interaction leaves a lasting positive impression. From greeting customers to addressing concerns, your dedication to their satisfaction is paramount.
- **Sense of Urgency**: Embrace the fast-paced nature of automotive service. With a keen sense of urgency, prioritize tasks, expedite service processes, and keep operations running smoothly to minimize customer wait times and maximize efficiency.
- **Team Leadership**: Lead by example, motivating our service team to deliver top-notch service with speed and precision. Foster a culture of urgency and accountability where every team member understands the importance of timely, quality service.
- **Workflow Optimization**: Streamline service workflows to eliminate bottlenecks and ensure seamless operations. From scheduling appointments to coordinating service tasks, your ability to optimize efficiency will drive customer satisfaction.
- **Quality Assurance**: Maintain rigorous quality standards in all service operations. Conduct thorough inspections, oversee repairs, and uphold safety protocols to deliver reliable, high-quality automotive service that exceeds customer expectations.
- **Problem-Solving**: Thrive in high-pressure situations, using your quick thinking and resourcefulness to resolve challenges promptly and effectively. Whether it's handling customer concerns or addressing operational issues, your ability to think on your feet is invaluable.

**Qualifications**:

- Previous experience in automotive service management or a related role, with a proven track record of delivering exceptional customer service.
- Strong leadership skills and the ability to inspire and motivate a team in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- A sense of urgency and the ability to thrive in a high-pressure, deadline-driven environment.
- Proficiency in automotive systems, parts, and service processes.
- Detail-oriented with strong organizational and problem-solving abilities.

**Why Join Us**:

- Competitive salary and benefits package, including opportunities for advancement.
- A supportive team environment that values collaboration and continuous improvement.
- The opportunity to make a meaningful impact on customer satisfaction and drive success in the automotive industry.
- Ongoing training and development opportunities to enhance your skills and advance your career.

**Ready to Make a Difference?**

If you're ready to bring your passion for customer service and your sense of urgency to our team, we want to hear from you Join us in delivering exceptional service and exceeding customer expectations every day.

To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications. Let's work together to drive success in automotive service

Pay: $65,000.00 - $100,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- Day shift
- Rotating shift

Ability to Relocate:

- Somersworth, NH: Relocate before starting work (required)

Work Location: In person

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