Staff Services Analyst

4 weeks ago

San Diego County CA, United States Public Employees Retirement System Full time

**Anticipated Interview Dates**: Virtual interviews are anticipated to be held the week of June 17, 2024.

**Telework Information**: This position is eligible for hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

California Public Employee’s Retirement Systems (CalPERS) seeks a Staff Services Analyst Staff Services Analyst (SSA), Retirement Benefits Counselor, in the Customer Education and Outreach Division (CEOD), San Diego Regional Office.

The San Diego Regional Office is located at 7676 Hazard Center Dr. Suite 350, in San Diego, California.

Office coverage is required from 8:00 a.m. to 5:00 p.m., Monday through Friday. Overnight travel may be required along with working after normal business hours and weekends, please consider this before applying.

How did you hear about this position? Tell us in this brief survey.

You will find additional information about the job in the **Duty Statement**.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES ANALYST

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-431477
- **Position #(s)**:

- 275-925-5157-001
- **Working Title**:
**Retirement Benefits Counselor**

**Classification**:

- STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
- **# of Positions**:

- 1
- **Work Location**:

- San Diego County
- **Telework**:

- Hybrid
- **Job Type**:

- Permanent, Full Time
- Department Information
- The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people - the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
- To take a look at CalPERS as a destination employer, view this YouTube video.
- Special Requirements

**Statement of Qualifications**
***
Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.
- The SOQ must be typed, titled “Statement of Qualifications”, and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 points.
- Describe your experience working in a high-volume customer service environment.
- Describe your written and verbal communication skills, including your ability to deliver sensitive information using tact and professionalism.
- Describe your experience with public speaking and/or conducting presentations to large groups of 25 people or more.

**Minimum Qualifications**
- Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website.
- Application Instructions

Final Filing Date: 5/23/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Public Employees Retirement System
-Attn: JC-431477/BT
-Human Resources Division, Recruitment
-P. O. Box 942718
-Sacramento, CA 94229-2718

**Address for Drop-Off Application Packages**
Public Employees Retirement System
-HRSD, SSU JC-431477/BT
-400 Q Street, Lincoln Plaza North
-1st floor drop box by security desk
-Sacramento, CA 95811
-08:00 AM - 05:00 PM

**Required Application Package Documents**
- Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Ability to work effectively both independently and cooperatively with others.
- Customer Service oriented and demonstrates professional customer service skills.
- Demonstrates ability to communicate effectively with all levels of leadership and membership.
- Able to work in a fast paced and changing environment.
- Demonstrate a positive attitude, flexibi

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