Brand Success Manager: System Implementations

7 days ago

Milwaukee, United States Heartland Home Services Full time

**Position Overview**:
The Brand Success Manager (BSM) will be responsible for managing and nurturing brand & region operations relationships, ensuring successful onboarding & implementation of our technology stack, and driving ongoing engagement with ServiceTitan. The BSM will work closely with our businesses to understand their needs, provide expert guidance, and ensure they are maximizing the value of the various ServiceTitan solutions. This role requires a blend of technical knowledge, customer service & project management skills, and a strategic mindset.

**Responsibilities**:

- Serve as the primary point of contact for Brands within an assigned region, ensuring their success with ServiceTitan and the technology stack.
- Manage the onboarding & implementation process for new Brands, including setup, training, and initial support.
- Develop and maintain strong relationships with Brands and internal ServiceTitan trained resources, understanding their business goals and challenges.
- Provide ongoing support and guidance, addressing any issues or concerns promptly and effectively.
- Conduct regular check-ins and business reviews with regional leaders to ensure they are achieving their desired outcomes.
- Identify opportunities for Brands to leverage additional features and services to enhance their operations.
- Collaborate with the Operations, Accounting, and other support teams to address brand needs and drive product improvements.
- Monitor brand usage and engagement, providing insights and recommendations to optimize their experience.
- Develop and deliver training materials, webinars, and resources to help the Brands get the most out of ServiceTitan.
- Advocate for Brands within the company, ensuring their feedback and needs are communicated and addressed.
- Track and report on key metrics related to brand implementation success, change management and retention.

**Required Skills, Knowledge, and Abilities**:

- Bachelor’s degree in business, marketing, communications, or a related field.
- Minimum of 3+ years of experience in customer success, account management, implementation, or a related role, preferably in a SaaS environment.
- Strong understanding of ServiceTitan or similar CRM/ERP/FSM systems.
- Excellent communication and interpersonal skills, with the ability to build strong brand relationships.
- Proven problem-solving skills and a proactive approach to addressing client needs.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Strong analytical skills, with the ability to use data to drive decisions and recommendations.
- Experience in the HVAC/Plumbing industries is a plus.
- Experience and knowledge of Sage Intacct is also a plus.
- Ability to travel domestically within your assigned regions approximately 25-50%.

If you love technology, have worked in/around the skilled trades, love to travel to different locations, building relationships in support of the employees and customers, then this might be the role for you

Pay: From $90,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Ability to Commute:

- Milwaukee, WI (required)

Ability to Relocate:

- Milwaukee, WI: Relocate before starting work (required)

Work Location: In person

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