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Doorman - Full Time

4 months ago

Scottsdale, United States CIVANA Wellness Resort & Spa Full time

Description:
CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

**ACCOLADES**
- 2023 USA Today 10Best Readers' Choice Award - Top 10 Best Spa Resort
- 2022 Travel & Leisure World's Best Award - #5 Top Domestic Destination Spa
- 2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award - Top 10 Best Wellness Retreat
- 2022 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
- 2022 US News & World Report, Best Hotels in the USA - #11 in Phoenix and #14 in Arizona
- 2022 OpenTable, Diners' Choice Award for Terras
- 2021 Conde Nast Traveler Reader's Choice Award - #5 Destination Spa in the US and named as a winner in the world's best destination spa list
- 2021 Travel & Leisure World's Best Award - #4 Top Domestic Destination Spa
- 2020 Travel & Leisure World's Best Award - #3 Top Domestic Destination Spa
- 2020 Conde Nast Traveler Reader's Choice Award - #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
- 2020 TripAdvisor Traveler's Choice Award
- U.S. News & World Report Top 30 Wellness Destination Worldwide
- AAA Four Diamond Rating
- 2020 AAA Inspector’s Best of Housekeeping Award

**WHY YOU’LL LOVE WORKING AT CIVANA**
- Complimentary access to wellness classes & programming
- Complimentary shift meal
- Team member referral bonus
- Affordable health insurance starting the 1st of the month following hire date
- Generous Team Member & Friends & Family Resort rates and discounts
- 401K Retirement plan with Employer Matching

**DOORMAN IDEAL CANDIDATES**

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

**This is a Regular Full Time Position.**

Coordinate and assign the arrivals and departures to all Bell Desk Attendants and when it is necessary deliver luggage and pick up from guest rooms, transports guest and hotel packages and parcels.

**Essential Functions**
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Genuinely greets and welcomes guests who arrive by private car, rideshare or other transportation by opening their car door and welcoming them to the hotel.
- Assists guests descending from cars. Issues appropriate valet parking ticket to guests who want car parked.
- Unloads guest luggage from car, properly tags it and issues claim tickets to the guest. Escorts or directs hotel guests to the Front Desk for check-in. Transfers luggage to the Bell Staff.
- Opens hotel doors for all guests.
- Coordinates the pick-up luggage from room upon departure, moving luggage to storage or front unit
- Maintains proper records of deliveries and pickups
- Resolves customer complaints, assists customers with all queries related to hotel services, hours of operation, key hotel personnel, internal events, directions, etc.
- Assures the smooth flow of traffic on the drive by directing guest cars and other transportation services
- Directs valet parkers to park cars.
- Works harmoniously and professionally with co-workers and supervisors.

**Requirements**:
**Education**:

- High school education or equivalent experience

**Experience**:

- One to three years of experience in a luxury environment
- Prior experience in Guest Experience or Rooms department is highly desirable
- Prior experience in a luxury environment is highly desirable