IT Support Specialist

4 days ago

Hanover Park, United States BHS Corrugated North America Full time

BHS North America is seeking an **IT Support Specialist** to join our growing team in our Hanover Park, IL facility This is a hybrid position requiring up to 15% travel.

The IT Specialist with a focus on networking and infrastructure plays a pivotal role in ensuring the smooth operation of an organization's IT infrastructure, particularly concerning networking, Cisco switches, and TCP/IP. They provide technical assistance and support to computer systems, software, and hardware, with a strong emphasis on resolving networking-related issues and maintaining network security. This is a hybrid position requiring up to 15% travel.

**Responsibilities**:

- Diagnosing and resolving technical issues related to hardware, software, and network systems, with an emphasis on networking components such as Cisco switches and TCP/IP configurations.
- Assisting end-users by responding to inquiries and providing technical support, particularly in troubleshooting network connectivity problems and Cisco-related issues.
- Installing, configuring, and maintaining computer hardware, software, and peripheral devices, ensuring compatibility and security with a focus on networking requirements.
- Monitoring and maintaining virtual servers as part of the VMware Hypervisor environment, with a focus on network performance and connectivity.
- Performing routine maintenance tasks such as system backups, software updates, and security patches, with special attention to network security measures.
- Conducting training sessions or creating user guides to educate employees on network protocols, hardware devices, and IT policies.
- Documenting and tracking customer issues, resolutions, system configurations, and troubleshooting steps, particularly focusing on network-related incidents.
- Creating and maintaining knowledge base articles and technical documentation related to networking infrastructure for future reference and troubleshooting purposes.
- Implementing and enforcing security protocols to protect the organization's network and data from potential threats, including monitoring network activity and implementing access controls.
- Collaborating with other IT professionals to address complex technical issues and implement network improvements.

**Requirements**:

- Bachelor’s degree **required** (technical or related field preferred).
- Minimum 4-7 years of experience within IT field.
- Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects.
- Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem-solving skills; ability to handle a large volume of tickets.
- Experience implementing Windows 7-11, & Server 2012-2022 OSs.
- Minimum 3 years’ experience implementing solutions in Microsoft 365 Admin portal.
- Minimum 3 years’ experience implementing Firewalls, Networks, VLANs, Routing Support, VPN Connectivity.
- Minimum 3 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI)
- Minimum 3 years’ experience - Data Backup and Recovery Support, Corporate Antivirus
- Experience with Connectwise Automate and ScreenConnect.
- Thorough understanding of network protocols, TCP/IP, WAN, and basic networking requirements. Experience with PowerShell with MDM, using InTune and Jamf and VMWare vCenter.
- Experience with Cisco Systems and Switches, including managing Cisco Call Manager & Jabber.
- Experience with JIRA Service Management (Ticketing system) preferred.
- Experience with PC imaging solutions and software packaging & deployment (Windows Laptops & Apple iPhones and iPads).
- Experience with improving Onboarding and Offboarding processes
- Experience handling support requests/escalations in a high-level technical support role, particularly focusing on networking issues.
- Experience with Patching, ConnectWise Automate, ConnectWise ScreenConnect, Threat Locker, BCDR, and Backups.
- Ability to troubleshoot and resolve issues arising from user and hardware related issues, with an emphasis on networking components.
- Demonstrate problem-solving analytical, documentation, and oral communication skills.

**Physical Working Demands**:

- Must be able to read, write understand and communicate by phone using the English Language.
- Ability to sit for long periods of time (3-4 hours at a time).
- Must be able to lift and maneuver weights up to 50 pounds.

**Preferred Qualifications**:

- Related IT Certifications a plus such as Cisco CCNA, Microsoft Entra ID, and VMWare certifications.

**Salary and Benefits**:
This is a full-time position offering $80k to $95k + full benefits as seen below
- Medical, Dental, Vision and Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability Insurance
- Company-Paid Long-Term Disability Insurance
- Generous 6% 401(k) Match
- HSA/FSA (eligible for BHS contribution into HSA)
- Vacation / Paid Time Off
- Parental Leave - 3 weeks paid
- Tuition Reimb

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