Rooms Inspector

The La Quinta and Hawthorn Extended Stay by Wyndham Mount Laurel/Moorestown, a part of Lahn Hospitality and Amusement Group, is seeking a full-time Rooms Inspector for its new dual branded hotel.

About Wyndham & Dual Branded Mt. Laurel Location
- Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
- The LaQuinta and Hawthorn Extended Stay property is a select service hotel complete with 125 rooms, an indoor swimming pool, exercise gym, a meeting space, and limited food service including breakfast buffet.

Position Description

We are looking for an exceptional operations professional to join our Dual Branded LaQuinta and Hawthorn Extended Stay Mount Laurel/Moorestown

As a key member of the property leadership team, the Rooms Inspector has influence and accountability for the day-to-day operations of the hotel. Reporting to the Operations Supervisors, the Rooms Inspector will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals.

Job Responsibilities
- Approach all encounters with guests and employees in an attentive, friendly courteous and service-oriented manner.
- As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- As applicable to the hotel, assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- As needed assist the General Manager in recruiting hiring and training for Guest Services based on occupancy
- Participate in weekly meetings with Front Desk to address oversell settings and react accordingly
- Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
- Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
- Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
- Be familiar with S.O.P.?s in all Operations departments.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Complete required corporate training modules and become certified to train those as required.
- Be in the public areas during peak times greeting guests and offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically with regard to security
- Attend all scheduled meetings that take place on the property when you are scheduled.
- Clean rooms, and public areas and/or complete deep cleans as needed.

**Requirements**:

- At least 2 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&B department at a hotel.
- Previous supervisory experience required.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be able to assimilate complex information data etc. from disparate sources and consider adjusting or modifying to meet the needs constraints.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Bilingual (Spanish and English) a plus but not required.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to convey information and ideas clearly.

**Benefits**:

- Medical, Dental, & Vision Insurance
- 401K Matching
- Annual Bonus Opportunity & Pay Rate Review
- Paid Vacation and Personal/Sick Time
- Employee Discount

Rate: $18.00-$20.00/hr

If you are interested in bec