Claims Advocacy Consultant

3 weeks ago

Los Angeles, United States Mercer Full time

Marsh Advisory provides leading risk expertise and advanced analytics based on unrivaled data, and our dynamic solutions fully adapt to your business goals. Our insights and advice help lower cost of risk, improve performance, and implement new strategies to expand what is possible for our client’s business, helping them keep ahead of risk.

**Claims Advocacy Consultant (Commercial Property)**

**What can you expect?**
- Provides coverage and claims strategy advice to clients on claims with complex coverage issues that require full range of expertise to solve in order to assist with claims preparation.
- Identifies appropriate policies and/or coverages on complex coverage issues and analyses notification against the same in order to provide solutions to clients against future risks.
- Leads complex claims process for clients, leads detailed client claim review meetings and participates in claims strategy discussions in order to ensure progress from notification through to closure.
- Liaises with insurers and their advisors on complex queries and policy coverage discussions to support smooth review of claims for clients.
- Develops thought leadership materials and drafts communication documents for clients, such as correspondence letters, claims calculations and reviews documents prepared by the clients in order to support complex claims process for clients.

**What is in it for you?**
- A company with a strong brand, with experience developing solutions for today’s and tomorrow’s toughest challenges.
- A culture of internal mobility, diversity, inclusion, and collaboration.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
- Flexible work opportunities for work/life balance.
- Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short
- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus, a fixed company contribution AND a company match on your 401k, after one year of service.

**We will count on you to**:

- Build and maintain a positive and supportive team environment within the claims team.
- Ensure team performance meets quality & timeliness thresholds stipulated by client agreements, internal guidelines & regulatory authorities.
- Monitor service deliverables ensuring tasks completed within criteria agreed in client service agreements, internal and regulatory guidelines.
- Identify emerging risks, assess, register, and escalate to senior management where appropriate.
- Provide claims expertise/guidance to internal and external stakeholders for all technical and procedural inquiries.
- Implement continuous improvement strategies / processes / tools / systems to enhance efficiency for colleagues, agents, policyholders, and Customer.
- Serve as a key leader and interface for the customer.

**What you need to have**:

- At least 7 years of **Commercial Property** Claims experience.
- Must have experience handling claims form A-Z.
- Must be able to travel and have a consultative approach with clients.
- Be able to interact with clients on a regular basis.

**What makes you stand out?**
- Experience working for an insurance broker as a claims advocate, independent property claim adjuster or carrier adjuster.
- An ability to influence and negotiate with all stakeholders to achieve desired outcomes.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary ran

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