Pbx Operator

**Job Title**: PBX Operator
- Part Time

**Reports to**: Rooms Division Manager & Director of Rooms

**Job Overview**:Answer incoming calls and directing them to guest rooms, staff or departments through the PBX system.

**Schedule**: Friday 11am-7pm, Saturday 11am-7pm, and Sunday 9am-1pm (additional days during summer peak season)

**Duties**:

- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests.
- Logs all wake-up call requests
- Provides information about hotel services to guests.
- Knows what action to take when an emergency call is required.
- Keep records of calls received.
- Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned

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**Physical Requirements**:

- Lift up to 10 lbs.
- Sit and/or stand long periods.

**About Blue Harbor Resort & Conference Center**:
Blue Harbor Resort & Conference Center sprawls across 12 acres of Lakefront property, boosting stunning surroundings and views of Lake Michigan. Blue Harbor Resort & Conference Center is located in Sheboygan, Wisconsin. Both the Resort and the community is a true destination.