Siu Associate

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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SIU Associate
- PRIMARY PURPOSE: To perform various administrative duties required to complete SIU claim assignments which may include referral intake, production and distribution of deliverable, and catalog documentation of investigative evidence.- ESSENTIAL FUNCTIONS and RESPONSIBILITIES- Enters claim data into the SIU case management system (FACTS) from JURIS or manually submitted referrals; attaches documentation and other provided information in FACTS.
- Obtains missing claim data from viaOne, other claim system, or from examiner.
- Identifies referral instructions for immediate dispatch, rush, or standard SLE.
- Escalates referral to coordinator after completion of data entry.
- Conducts post investigation production tasks including review of investigative report and videotape for accuracy.
- Confirms all evidence is complete and accounted for.
- Formats evidence to output protocol specifications.
- Identifies real time quality issues and communicates to team lead.
- Facilitates delivery/transmission of evidence to client or third party.
- Documents and maintains evidence catalog and completes duplication services as requested.
- Monitors and directs all telephone calls into unit main line and handles incoming/outgoing mail.
- ADDITIONAL FUNCTIONS and RESPONSIBILITIES- Performs other duties as assigned.
- Supports the organization's quality program(s).
- QUALIFICATIONS- Education & Licensing- High school diploma or GED required.- Experience- One (1) year of administrative experience or equivalent combination of experience and education required.- Skills & Knowledge- Knowledge of video editing and format production
- Good oral and written communication skills
- PC literate, including Microsoft Office products
- Good organizational skills
- Good customer service skills
- Ability to work in a team environment and independently
- Ability to meet or exceed Performance Competencies
- WORK ENVIRONMENT- When applicable and appropriate, consideration will be given to reasonable accommodations.- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines- Physical: Computer keyboarding, travel as required- Auditory/Visual: Hearing, vision and talking- The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.