IT Operations Analyst, Jr

4 weeks ago


Vandenberg AFB, United States By Light Professional IT Services LLC Full time

Overview:
American Communications Solutions and By Light Professional IT Services are recruiting dedicated and talented IT Service and Program Management Office professionals. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue

**Responsibilities**:

- The Help Desk Specialist / Operations Technician installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Installs, upgrades and removes products ensuring coordinative engineering field change.
- Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
- Completes system programming and optimization as part of the installation process.
- Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
- Maintains effective customer communications and relations.
- Travels frequently to customer sites and performs field technician service duties as assigned.
- Under general supervision the Customer Service Representative will work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
- Work is checked since errors may cause delay or expense. May assist and train less experienced personnel.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.

Required Experience/Qualifications:

- High School plus advanced training, and 3 - 4 yrs. of experience

Special Requirements/Security Clearance:

- DoD Active Secret Clearance


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