Chapman Payson is looking for a Express Lane Advisor to join our team In this role, you will own the customer experience in the service lane, and will help customers understand the value and importance of routine vehicle maintenance. This role works closely with a team of Express Technicians and reports to the Service Director.

**What We Offer**:

- Attractive commission pay plan with uncapped earning potential
- Company culture that reinforces professional development and training opportunities
- Become a valued member of a supportive team
- Affordable medical, dental and vision insurance
- Life insurance and disability coverage options
- Paid time off and holiday pay
- Company contributions into a 401(k) retirement plan
- Employee/family discounts on vehicle purchases and service
- Employee assistance program, volunteer opportunities and more

**Core Responsibilities**:

- Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
- Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage
- Write repair orders for customers, including cost and time estimates, with full transparency
- Communicate regularly with technicians and parts associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle and satisfaction of service

**Desired Qualifications and Experience**:

- Previous customer service or sales experience is required
- Prior automotive service advisor/writer experience is a plus
- Excellent interpersonal and customer service skills
- Strong time management and organizational skills
- Ability to achieve sales goals
- Must have a valid driver’s license and clean driving record
- Must pass a pre-employment background check and drug screen

**Hours and Work Environment**

The work hours are Monday - Friday from 7AM to 5PM. This is an onsite position, and requires working both indoors and outdoors in the Service Drive.