Expert IT Operations Service Manager

4 weeks ago

Oakland, United States PG&E Corporation Full time

Requisition ID # 157344

**Job Category**: Information Technology
**Job Level**: Individual Contributor
**Business Unit**: Information Technology
**Work Type**: Hybrid
**Job Location**: Oakland

Department Overview
The Enterprise Content Services (ECS) department within the PG&E Information Technology division is dedicated to supporting all business sectors, excluding the nuclear power plant. The department excels in the design, development, delivery, and support of enterprise-class software solutions that ensure the secure and safe management of PG&E's electronic content and records. Additionally, the ECS department is responsible for the operational and maintenance oversight of several critical production content and records management systems. These systems empower business lines to fulfill electronic content and records management duties as dictated by both internal standards and external regulatory bodies. In partnership with the Information and Records Governance (IRG) organization, ECS is committed to fostering and refining secure and compliant records management practices throughout the company.

Position Summary

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

**A reasonable salary range is**:
**Bay Area Minimum**: $118,000
**Bay Area Maximum**: $188,000

Job Responsibilities
Provides advanced consulting and guidance during the detailed design, build, test, and deploy phases of privacy related systems.
Work closely with managed Services Organization for tracking KPIs/KRIs
Collaborates with team or leaders to work on issues, projects or activities.
Works to address the needs of ECS business and develops comprehensive solutions/offerings that address complex needs across all partner teams.
Ensures work in department is carried out using established processes, practices and procedures as directed.
Acts as a liaison between various departments and cross functional teams.
Identifies, defines and translates detailed performance critical use cases, test cases and test scripts and ensures it meets standards.
Conducts review of regulations, standards, procedures, records, data, and other documents relevant to audit scope, objectives, and criteria.
Review and prioritize enhancements submitted by line of businesses.
Champion rollout of new product features
Help translate business requirements from the lines of business teams into functional requirements.
Maintain enhancement backlog and conduct regular enhancement prioritization sessions.
Co-ordinate with product vendor for resolution of any issues needing escalation.

**Qualifications**:
**Minimum**:
BA/BS in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
7 years experience in IT-Information Technology, or other job-related

**Desired**:
PMI-Project Management Institute PMP-Project Management Professional certification
LSS-Lean Six Sigma Certification
ASM-Agile Scrum Master Certification

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