Customer Representative Specialist

3 weeks ago

Scarborough, United States State of Maine Full time

**Job Class Code: 6520**
**Grade: 16**
**Salary: $18.21-$25.23 **_(all new hires start at step 3; $20.15)_**
**Opening: April 26, 2024**

**Closing: May 10, 2024**:
**_ Are you looking for a rewarding career with opportunity for advancement and weekends off? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team_**

**We are**:
**In this role you will**:

- Review and examine legal documents to determine eligibility of residency and legal presence, verify insurance coverage, obtain authorization to reinstate suspended privileges, and issues licenses and registrations.
- Explain Motor Vehicle laws, rules, regulations, bureau policies, and other related state and federal laws, rules, regulations, and policies in order to provide information.
- Examine motor vehicle registrations and associated documents in order to issue a variety of standard and specialty plates.
- Collect, receive, count, and total monies; account for and reconcile any differences; and verifies and maintains daily petty cash.
- Perform vehicle identification number (VIN) inspections on vehicles and trailers in order to process accurate title request and verify VIN on imported vehicles.
- In absence of branch manager, may conduct daily cash reconciliation, review financial reports for accuracy, make Point of Sale adjustments to correct errors, check on-line credit card site to verify accuracy of credit card totals, and prepare the bank deposit.
- Utilize Language Access Program to assist customers whose primary language is not English.
- Assist with training new employees on the fundamental policies and procedures to teach proper techniques in issuing BMV credentials.
- Assist with ordering supplies, including plates, stickers, forms, and office products issued in order to ensure accountability and maintain appropriate inventory levels without creating excesses.
- Communicate with all BMV departments and town offices to assist in providing customer service by resolving technical issues in the issuance of credentials.
- Communicate with Driver License Examiners, Hearing Officers, and Detectives to provide information on policies/procedures, and laws.

**To be successful, you will need**:

- Knowledge of laws, rules, regulations, procedures, and manuals applicable to BMV services and processes.
- Knowledge of BMV software and associated interfaces.
- Knowledge of BMV services and procedures.
- Knowledge of Point of Sale financial system and reports.
- Knowledge of critical incident procedures.
- Knowledge of computer hardware and software operations.
- Ability to explain laws, rules, policies, and procedures applicable to BMV processes and services to the public.
- Ability to deal with confused, frustrated, and upset customers effectively and with understanding, dignity, and composure.
- Ability to authenticate legal documents and identify fraudulent documents.
- Ability to effectively plan, organize, and adjust daily work operations to meet unexpected needs.
- Ability to examine various forms (including license, vision, medical forms, etc.) for completeness and compliance with applicable laws, rules, and regulations.
- Ability to review and administer eye screening examinations and perform standard equipment maintenance.
- Ability to communicate effectively,
- Ability to establish and maintain effective working relationships, including effective public relations.
- Ability to reconcile end-of-day cash.

**Minimum Qualifications**:
In order to qualify, you must have training, education, and/or experience in office and administrative support work that demonstrates:

- The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
- The ability to deal effectively with customers and maintain composure in stressful customer-service situations.

For more information or questions, please contact: Jennifer Wilson **or call (207) 624-9012**.

**Why join our team?**

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

- **Work-Life Fit** - Rest is essential. Take time for yourself using **13 paid holidays**, **12 days of sick leave**, and **3+ weeks of vacation leave** annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- **Health Insurance Coverage** - The State of Maine pays **85%-100%** of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- **De

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