Customer Service Representative

3 weeks ago


Ardmore, United States Daly Termite & Pest Management Full time

Daly Termite & Pest Management is seeking a highly motivated and customer-oriented individual to join our team as a **Customer Service Representative (CSR).** As a CSR, you will support our operations and sales goals as a first point of contact for new and existing clients, providing exceptional service and support, scheduling service appointments, and converting service inquiries into new business. This is a great opportunity for someone with a professional demeanor and work ethic who enjoys interacting with people and creating memorable customer experiences.

**Responsibilities**:The person in this role must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Contact clients to schedule/reschedule and confirm service appointments.*
- Assist clients with product and service information, account and service updates, billing and payment processing; inform clients of relevant company policies; and refer issues to management when appropriate.*
- Accurately create, update, and maintain client records and information.*
- Follow-up on proposals and estimates in accordance with the sales cycle.*
- Sell company services in an ethical and professional manner, assuring a favorable image of self and the company.*
- Collaborate with other team members to ensure timely resolution of customer concerns.*
- Conduct outbound calls to follow up on or resolve any issues.*
- Report client comments and feedback to management.*
- Process reports, data, and documentation related to this position’s body of work.*
- Establish trust and reliability with clients, co-workers, and management by demonstrating follow through and attention to detail.*
- Train to develop and maintain superior product and service knowledge.*
- Perform other related duties as assigned.*

*Essential function

**Availability to Work**:Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional travel for conferences and continuing education.

**Education & Qualifications**:

- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in English
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and navigating computer systems
- Sales experience or knowledge of upselling techniques is an advantage

**Schedule**:

- Monday to Friday, 8 hour shift (day)

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Paid holidays
- Parental leave
- Retirement plan

**Please note**:This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.

Pay: $17.50 - $22.50 per hour

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Ardmore, PA 19003 (required)

Ability to Relocate:

- Ardmore, PA 19003: Relocate before starting work (required)

Work Location: In person



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