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Client Delivery Analyst

4 months ago

Frisco, United States Conifer Patient Solutions, LLC Full time

**JOB SUMMARY**

Under general supervision of the Client Delivery, Senior Director(s), this individual plays a lead role with reporting, interpretation and analysis, presentations, in support of various client revenue cycle performance improvement efforts. The focus of this position is identification of client revenue cycle improvement opportunities through functioning as an analyst, facilitator, consultant, and/or project manager as required within our performance improvement initiatives. Interfaces regularly with/ RCM Senior Director to produce relevant, reliable, accurate and timely results and deliverables.

This individual needs to be able to work independently and with little supervision; prioritizes and manages multiple tasks to meet deadlines; and seeks guidance from manager as needed to clarify assignments or requests, ask questions, or seek additional information.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Include the following. Others may be assigned._
- Works collaboratively with RCM Senior Directors and Client Delivery Directors in setting direction of client revenue cycle project and performance improvement efforts including: defining issues; identifying root causes; interpreting data; understanding data dependencies; goal setting; establishing tracking and reporting metrics; updating project plans; and, providing performance reports and deliverable preparation.
- Effectively organizes content & format of documents & analyses to facilitate understanding & decision making by RCM and client Senior Leaders
- Provides project management, analysis and/or technical expertise for a broad array of Revenue Cycle initiatives. Has responsibility for assisting teams in support of Regional or National Analysis.
- Synchronizes efforts between RCM and other conifer business units in support of client revenue cycle performance improvement initiatives.
- Develop, implement, Analyze and maintain RCM dashboards, scorecards, status reports and other standard reports.
- Produces or develops deliverables for RCM Senior Director client meetings.

**KNOWLEDGE, SKILLS, ABILITIES**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Effective writing, presentation and communication skills
- Effective in influencing and negotiating - builds relationships and respect across functions and at all levels to gain support
- Knowledge of Revenue Cycle Management
- Knowledge of Industry Issues and Concerns
- Intermediate-advanced analytical skills demonstrated through the successful performance of numerous special analytical projects
- Soft skills, including business partnering in a matrix organization
- Ability to interpret requests/requirements and effectively present data to support performance improvement activities
- Ability to prioritize work efforts, work independently, and leverage problem solving skills to research and resolve complex issues
- Ability to work successfully under deadlines
- Requires an understanding of systems and processes that impact revenue cycle performance and capabilities.
- Possesses the ability to build trusting relationships with Client Executives at all levels.
- Possesses analytical ability sufficient to work in a data-heavy environment and to identify trends in the data.
- Possess business acumen with an emphasis on: effective communication (i.e., listening, written and verbal), negotiation, influencing decision makers, business planning, strategy, problem solving, decision making and time management skills.
- Understanding of the market, trends, competition, and key pain points for hospital executives.
- Intermediate MS Office required (Outlook, Excel, Word, and PowerPoint). Excel Pivot Tables and Access skills a plus.

**EDUCATION / EXPERIENCE**
- Include minimum education, technical training, and/or experience preferred to perform the job._
- B.A. /B.S. degree or equivalent experience

**PHYSICAL DEMANDS**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _
- Must be able to work in sitting position, use computer and answer telephone
- Ability to travel
- Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

**WORK ENVIRONMENT**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _
- Office Work Environm