Customer Specialist

2 months ago

Waukesha, United States CarMax Full time

7178 - Milwaukee-Waukesha - 2441 Kossow Rd, Waukesha, Wisconsin, 53186

CarMax, the way your career should be
**About this job**

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

**What you will do - Essential Responsibilities**
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

**Purpose of the role**

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

**Qualifications and Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.

**Education and/or Experience**
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver’s License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

**About CarMax**

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Specialist

    2 weeks ago

    Waukesha, United States CarMax Full time

    7178 - Milwaukee-Waukesha - 2441 Kossow Rd, Waukesha, Wisconsin, 53186 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Specialist

    2 days ago

    Waukesha, United States CarMax Full time

    7178 - Milwaukee-Waukesha - 2441 Kossow Rd, Waukesha, Wisconsin, 53186 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Specialist

    6 days ago

    Waukesha, United States CarMax Full time

    7178 - Milwaukee-Waukesha - 2441 Kossow Rd, Waukesha, Wisconsin, 53186 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Specialist

    1 day ago

    Waukesha, United States CarMax Full time

    7178 - Milwaukee-Waukesha - 2441 Kossow Rd, Waukesha, Wisconsin, 53186CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Account Specialist

    1 week ago

    Waukesha, United States KHS USA INC Full time

    Job DescriptionJob DescriptionSummary: The Customer Account Specialist collects data from the SD department and communicates with purchasing and production control planning to determine pricing and delivery dates. Reports To: Parts ManagerEssential Roles and Responsibilities include but are not limited to:Collect from the purchasing and production control...

  • Customer Account Specialist

    2 days ago

    Waukesha, United States KHS USA INC Full time

    Job DescriptionJob DescriptionSummary: The Customer Account Specialist collects data from the SD department and communicates with purchasing and production control planning to determine pricing and delivery dates. Reports To: Parts ManagerEssential Roles and Responsibilities include but are not limited to:Collect from the purchasing and production control...

  • Bilingual Customer Service Specialist

    1 week ago

    Waukesha, Wisconsin, United States tapwage Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    2 days ago

    Waukesha, Wisconsin, United States tapwage Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Hearing Instrument Specialist

    3 weeks ago

    Waukesha, United States Lucid Hearing Full time

    Hearing Instrument Specialist / Audiologist Sam’s Club - Waukesha, WI Full-time Position: Specialist (HIS or AuD) **Our Mission**:"Helping People Hear Better" **About this Hearing Instrument Specialist / Audiologist opportunity in Waukesha, WI**: Lucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and...

  • Appeals & Grievances Specialist I

    4 weeks ago

    Waukesha, United States Generac Holdings, Inc. Full time

    The Appeals and Grievances Specialist is a critical team player who is responsible for providing the care to customers and other business and government entities in a timely manner with an emphasis on providing accurate information, effective communi Specialist, Appeals, Technical Support, Manufacturing, Administrative, Skills

  • Hearing Instrument Specialist

    3 days ago

    Waukesha, United States Lucid Hearing Full time

    Job DescriptionJob DescriptionJob DescriptionHearing Instrument Specialist / Audiologist Sam’s Club - Waukesha, WIFull-timePosition: Specialist (HIS or AuD) Job DescriptionOur Mission: "Helping People Hear Better"About this Hearing Instrument Specialist / Audiologist opportunity in Waukesha, WI:Lucid Hearing is looking for a Hearing Instrument Specialist...

  • Hearing Instrument Specialist

    1 day ago

    Waukesha, United States Lucid Hearing Full time

    Job DescriptionJob DescriptionJob DescriptionHearing Instrument Specialist / Audiologist Sam’s Club - Waukesha, WIFull-timePosition: Specialist (HIS or AuD) Job DescriptionOur Mission: "Helping People Hear Better"About this Hearing Instrument Specialist / Audiologist opportunity in Waukesha, WI:Lucid Hearing is looking for a Hearing Instrument Specialist...

  • Accounts Receivable Specialist

    2 weeks ago

    Waukesha, United States Construction Resources Management Full time

    Accounts Receivable Specialist Construction Resources Management | Waukesha, WI Full Time Apply Now Accounts Receivable Specialist Construction Resources Management, Inc. a Walbec Group Company Waukesha, WI Are you looking for an exciting career in road, highway, and bridge construction? Construction Resources Management of the Walbec Group has a place...

  • Accounts Receivable Specialist

    2 weeks ago

    Waukesha, Wisconsin, United States Construction Resources Management Full time

    Accounts Receivable SpecialistConstruction Resources Management | Waukesha, WIFull Time Apply NowAccounts Receivable Specialist Construction Resources Management, Inc. a Walbec Group CompanyWaukesha, WIAre you looking for an exciting career in road, highway, and bridge construction? Construction Resources Management of the Walbec Group has a place for hard...

  • Accounts Receivable Specialist

    2 days ago

    Waukesha, Wisconsin, United States Construction Resources Management Full time

    Accounts Receivable SpecialistConstruction Resources Management | Waukesha, WIFull Time Apply NowAccounts Receivable Specialist Construction Resources Management, Inc. a Walbec Group CompanyWaukesha, WIAre you looking for an exciting career in road, highway, and bridge construction? Construction Resources Management of the Walbec Group has a place for hard...

  • Quoting Specialist

    4 days ago

    Waukesha, United States Talascend Full time

    Talascend is seeking qualified candidates to apply for a remote Quoting Specialist contract position. OVERVIEW: As the Quoting Specialist, you will be responsible for driving daily field sales operations efficiency and accuracy by providing equipment quotes and product expertise to the field. Understanding how products impact sales margin; ability to...

  • Customer Service Representative

    3 weeks ago

    Waukesha, United States Security Finance Full time

    Description Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Would you enjoy working in multiple locations in your area?  Do you want multiple opportunities to advance you career? Do you want to work in an open,...

  • Procurement Specialist

    2 weeks ago

    Waukesha, United States Woodway USA Full time

    This position is for Fluid Power Energy and Filtration System which are sister companies with Woodway under the Bay-San umbrella. Fluid Power Energy and Filtration Systems are looking for a Procurement Specialist to join our team in our Waukesha office. The Procurement Specialist leads all activities of the purchasing department. This critical role is...

  • Customer Service Representative

    3 weeks ago

    Waukesha, United States Security Finance Full time

    Description Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Would you enjoy working in multiple locations in your area? Do you want multiple opportunities to advance you career? Do you want to work in an open,...

  • Appeals & Grievances Specialist I

    2 weeks ago

    Waukesha, United States Generac Power System, Inc Full time

    Appeals & Grievances Specialist I Company Generac Power Systems Name Appeals & Grievances Specialist I Req # 64199 Employment Type Full Time Shift 1st It's a challenge, and an invitation. Most importantly, it's an opportunity to join an industry leader. There's never been a better time to work at Generac. We're shaping the market and investing in new...