Personal Lines Account Manager

2 weeks ago

Katy, United States Hamann Insurance Group Full time

**About us**

**Hamann Insurance Group**

Hamann Insurance Group has a family environment and culture and has served Texas and beyond for nearly half a century We are a full-service independent insurance agency and brokerage insuring Commercial Lines and Personal Lines.

**Employment opportunity**:
Hamann Insurance Group is currently searching for a dynamic Personal Lines Account Manager. In this role you would work with standard carriers such as Chubb, Travelers, Safeco, Berkshire Hathaway (GUARD), State Auto, Foremost, Progressive, and Nationwide, and a number of well-known brokers, such as Burns & Wilcox, CRC, and WGS to service and support our personal lines clients with renewals, new business, and remarketing. If you are looking for a new opportunity and would like to find out about us, we would like to find out about you
- We are in Katy, Texas—conveniently located near both I-10 & Grand Parkway (99).
- The office hours are 800am-500pm.
- Salary is commensurate with experience.
- Available Benefits include medical, dental, vision, life/add, short-term disability, and more
- Dress is casual.
- Flexible Paid Time Off, including Paid Holidays
- Full-time position; on-site (not remote or hybrid)

**Personal Lines/Property & Casualty Account Manager**

Performs the essential functions of the position, which include aiding Sales Executives and clients with service and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency.

RESPONSIBILITES:

- Provides technical support to Sales Executives; specifically in analyzing client needs, coverage forms and quotations.
- Pre-qualifies and analyzes prospects’ personal lines coverage needs. Recommends coverages and prepares rating quotes and proposal to sell new accounts.
- Actively solicits increases in coverage or rounding out accounts through sales to clients at every service contract.
- Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect data base and system.
- Determines if direct bill, agency bill, or policy financing is appropriate and invoices accordingly.
- At each service contract, reviews current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
- Processes renewals and remarkets, as needed.
- Assists clients with making coverage changes and completes all service requests for clients.
- Informs clients of policy changes, exclusions of coverage and insurance coverage needs. Explains coverages and exclusions to clients. Uses every service contract as opportunity to review and market appropriate coverage.
- Verifies policy and policy change information, facilitating corrections when necessary
- Processes incoming mail and phone requests, responding promptly and appropriately.
- Uses agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards.
- Determines reasons for requests for cancellations; acts to save accounts; notifies Sales Executive
- Processes and following up on cancellations requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible.
- Prepares summaries of insurance, schedules, and proposals, using computerized system.
- Assists clients in submitting first reports of claims, facilitates prompt response from carrier staff and follows up on claims status, according to agency procedures.
- Identifies exposure to loss and recommends appropriate coverages in coordination with Sales Executives
- Other administrative and operational duties directed by management that assist in the success of the agency

PERSONAL DEVELOPMENT, KNOWLEDGE, SKILLS:

- Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other Responsibilities.
- Maintains a cordial and effective relationship with clients, coworkers, carriers, vendors, and other business contacts to build long-term relationships based on honesty and integrity
- Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
- Interacts with others effectively by utilizing good communications skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.
- Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
- Ability to understand written and oral communication and interpret abstract information.
- Knowledge of insurance products and usage’s; insurance markets and reference to markets; and insurance rat

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