Intake Coordinator

2 weeks ago

Woodbridge, United States Their Place Full time

**Job description**

**Position Summary**:
This position serves a key member of the program operations team. Supports and assists all agency programs as well as Compliance and Finance staff plus other key stakeholders to facilitate vital data information for persons served within the organization. Assures accuracy in individual support plans and billing authorizations for the individuals served.

**Essential Job Functions**:

- Review all Individual Support Plan submissions and communicate any need for changes with Support Coordinators.
- Participate as a member of an inter-disciplinary team in the development and implementation of service plans for the individuals served.
- Serve an integral role in service intakes by capturing and communicating the requisite information to determine the appropriate placement into the organization.
- Develop Individual Service Plans, including updating and maintaining Electronic Health records.
- Work closely with Support Coordinators to build effective working relationships in order to meet the goals and objectives of consumers in the community.
- Develop strategies and goals that will foster independence and enable the individuals served to reach their dreams and desires.
- Monitor, identify and resolve problems, and when necessary, route requests to internal and external resources for problem-solving.
- Deliver excellent customer service with a high degree of flexibility and independent judgement, following standardized operating procedures to meet the needs of internal and external customers.
- Serve as a liaison between internal and external providers and other stakeholders.
- Develop and implement methods and techniques within the program and the community to attain service plan goals for the individuals served.
- Prepare and/or oversee preparation of electronic records such as survey summaries, service quarterly reports, and other reports as needed.
- Conduct and/or participate in meetings, attend trainings and workshops, serve on committees and attend other events as assigned.
- Performs other duties as assigned.

**Minimum Qualifications**:

- Bachelor’s degree in social services, public health, or related field preferred.
- Must possess strong written and verbal communication skills.
- Must have the ability to train staff and work effectively across all agency lines.
- Must possess excellent interpersonal and customer service skills.
- Must demonstrate the capacity to work effectively with electronic health records.
- Experience with Therap Services a plus.

**Competencies**:

- Detail-oriented
- Integrity of character
- Oral and written communication skills
- Reliability in attendance and job performance

**Supervisory Responsibilities**:

- None

**Travel**:

- 0 - 10%. Must be able to travel in all modes of transportation

**Essential Physical Functions**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to occasional lift objects up to 25 lbs.
- Ability to continuously sit, occasionally walk and/or stand.

**Work Environment**:
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.
- While performing duties of this job, the employee is regularly exposed to multi-occupant office with multiple conversations simultaneously occurring.

**Language Skills**:

- Ability to speak, read and write English.

**Mathematical Skills**:

- Ability to add, subtract, multiply and divide all units of measure using whole numbers, common fractions, and decimals.
- Ability to manage and analyze data accurately and timely.

**Computer Skills**:

- Strong working knowledge of Microsoft Office Suite
- Knowledge of Electronic Health Records, experience with Therap a plus.

**Reasoning Ability**:

- Ability to reason with problems involving several variables in standardized situations.

Pay: $24.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodbridge, NJ: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Work Location: In person

Pay: From $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Ability to Relocate:

- Woodbridge, NJ: Relocate before starting work (required)

Work Location: In person

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