Service Bdc Representative

2 weeks ago

Wickenburg, United States Jones Ford CDJR Wickenburg Full time

Automotive Service Cashier / Service BDC Rep “Business Development Center”

Location

Wickenburg, AZ

Full-Time: Mon-Fri 8am-5pm

Opportunities are available for additional hours on Saturday as needed.

Starting Compensation: $18/HR

Automotive Service BDC Cashier responsibilities:

- Assume responsibility for cash register and cash control to ensure that all amounts are correct
- Print receipts for customers, reconcile billing problems, issue refunds, and answer questions

related to the cost of services
- Provide exemplary customer service while efficiently and professionally fielding phone calls to

deliver a positive buyer experience
- Proactively resolve and reconcile unpaid, declined, or outstanding service payments and

document transactions in the dealership computer system
- Assist with general front desk clerical duties such as managing office supply inventory, keeping

the cashier window area clean, and patching callers through to the appropriate contacts
- Greet customers with a smile, maintain a professional appearance, escalate customer

complaints to the service advisor if needed
- Schedule service appointments and reschedule no show customers
- Work closely with the Service Department to keep customers updated on the progress of their

vehicles
- Assist Service Advisors with claim payment follow-up and collection as needed
- Assist Service and Parts Management as needed

Job Skills
- Good written, and verbal communication skills
- High organized, with an ability to learn quickly
- Results-driven and motivated to provide excellent customer service
- Excellent customer service
- Cash Handling and reconciliation experience preferred
- Automotive industry experience preferred
- Valid Driver’s License

Pay: $18.00 - $18.01 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance

Experience level:

- No experience needed

Schedule:

- 8 hour shift

Ability to Relocate:

- Wickenburg, AZ 85390: Relocate before starting work (required)

Work Location: In person

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