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Host/busser

1 month ago

West Hartford, United States Arugula Bistro Full time

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Host/Host. As a Host/Host, you will be the first point of contact for our guests, providing excellent customer service and ensuring a positive dining experience. This is an exciting opportunity to work in a hospitality environment and contribute to creating a welcoming atmosphere for our guests.

**Responsibilities**:

- Greet guests with a warm and friendly demeanor upon arrival
- Escort guests to their tables and provide menus
- Manage the waitlist and seating arrangements efficiently
- Answer phone calls and assist with reservations or inquiries
- Maintain cleanliness and organization of the host/host station
- Collaborate with servers, kitchen staff, and management to ensure smooth operations
- Communicate special requests or dietary restrictions to the appropriate staff members
- Handle guest complaints or concerns with professionalism and escalate when necessary
- Provide exceptional guest service by anticipating needs and exceeding expectations

**Requirements**:

- Previous experience in a customer service role, preferably in a restaurant or hotel setting
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle multiple calls simultaneously
- Familiarity with Aloha POS or similar restaurant management software is a plus
- Ability to work in a fast-paced environment while maintaining composure
- Strong organizational skills and attention to detail
- Ability to work well within a team and collaborate effectively
- Flexibility to work evenings, weekends, and holidays as required

Pay: $15.69 - $21.00 per hour

Expected hours: 20 - 40 per week

Shift:

- Day shift
- Evening shift

Weekly day range:

- Every weekend
- Monday to Friday

**Language**:

- english (required)

Ability to Commute:

- West Hartford, CT 06107 (required)

Work Location: In person

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