Sales Associate

1 week ago

West Bloomfield Township, United States Individually Owned and Operated Ace Hardware Store Full time

About Walnut Lake ACE Hardware
We are a locally owned & operated ACE Store located in West Bloomfield Michigan. The store was opened in 2015 and has grown larger and more profitable every year.

General Summary
The Sales Associate is the primary person responsible for providing customer service. You will also perform receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

**Customer Service**:
Provide a positive representation of Walnut Lake ACE Hardware
Proactively assist customers in solving problems. Typically this involves them buying merchandise to perform simple home preservation tasks like plumbing, electrical, painting and mechanical jobs. Customers also come to ACE for assistance with outdoor maintenance and yard & gardening improvements.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with rotating back stock out to the sales floor.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Periodically assist with merchandise resets through the store.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.
Simple home repair experience is a plus.
Outdoor power equipment usage and / or BBQ grilling experience is a plus.

Physical Demands
Standing, walking, lifting (up to 40 lbs) and climbing.

Compensation Package

We offer a competitive pay range $14-$18 per hour

Merchandise discounts

Consistent work shift schedule

**Full Time Employees are also eligible for**:
Medical, Dental & Vision Insurance
Paid Vacation and Holidays

Basic computer skills i.e. web browser navigation and basic Personal Computer skills (Keyboard, mouse, MS Word, EXCEL) are required.

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