Front Desk Specialist

3 weeks ago

Mesa, United States CenterWell Full time

**Become a part of our caring community and help us put health first***: The Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Front Desk Specialist performs basic administrative/ clerical/ operational/ customer support/ computational tasks. Typically works on routine and patterned assignments.

CenterWell is seeking a dedicated, compassionate, and experienced - **Float Front Desk Specialist**:

- who is interested in growing with the company and being a part of something great

**Location**: CenterWell Senior Primary Care office located at**:63 North Greenfield Road, Mesa, AZ 85205**

**Front Desk Specialist Role Overview**:

- Greet patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Schedule visit transportation when required
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
- Report statistics as required'
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply to requests for information
- Deal with incoming and outgoing mail
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception area is well maintained, neat and clean
- Offer and provide tours of the center when needed
- Safeguard patient privacy and confidentiality

**Use your skills to make an impact**
***:
**Required Qualifications**
- High School Diploma
- Experience with Microsoft, Word, Excel, Outlook
- Administration support experience in a healthcare industry
- Experience in a patient-facing or customer facing position within a medical office or healthcare setting
- Demonstrated excellent patient or customer service and communication skills
- Familiarity with care and well-being resources, or ability to research and obtain information
- This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
- Must be able to work at the clinic located at: 63 North Greenfield Road, Mesa, AZ 85205

**Preferred Qualifications**
- Associate's Degree
- Experience with EMR's
- Knowledge of medical terminology
- Knowledge of Managed care and Medicare

**Front Desk Specialist Working hours**:
Scheduled 40 hours per week

Monday to Friday 8AM-5PM

Local travel may be required; Mileage is reimbursed

**Being a part of the CenterWell team gives you benefits that include**:
We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k with company matching, tuition reimbursement, weeks of paid vacation time, paid holidays, work-life balance, growth, a positive and fun culture and much more.

**Interview Format**:
To enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

**Language Proficiency Testing**:
Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$31,900 - $43,900 per year

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retiremen

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