Receptionist
2 weeks ago
JLL supports the Whole You, personally and professionally.
Title - Receptionist
100% Onsite
Target compensation - 25 - 30/hr
Schedule/ Hours - Monday - Friday, 40 hours a week with flexibility to start between 7 AM - 8 AM and end between 4 PM - 5 PM
The Receptionist is the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house services. Receptionist must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.
Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
Continual awareness of all onsite events, to ensure visitor experience is personalized and optimized
Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
Provide timely, accurate & personalized response to meetings and events enquiries
Work flexibly in different settings as part of the team
Coordinate the daily updating of room booking displays in line with local/regional processes
Play a key part in supporting onsite space audits and walk-the-store processes
Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
**Requirements**:
Experience in reception, concierge or related field
Previous experience of working within a high profile corporate environment
Proven experience in managing a busy reception area, including greeting guests, answering phone calls, and directing inquiries to the appropriate department or individual.
Excellent people skills and ability to interact with a wide range of client staff and demands
Facilities Management exposure would be beneficial
Bilingual in Spanish is preferred but not required
Strong PC literacy and proven ability to manage daily activities using various systems.
Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
Ability to handle challenging situations with calmness and professionalism, resolving conflicts or issues as they arise
Background in security, with knowledge of best practices
Be an excellent team player with the want to go above and beyond for each other
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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