Customer Service Rep

2 weeks ago

Machesney Park, United States MSC Industrial Supply Co. Full time

**Build a better career with MSC.**
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

**Requisition ID :15996**

**Employment Type **:Full Time

**Job Category **:Customer Care

**Job Grade **:NonExempt N7

**Work Location **:Machesney Park, IL (ET)

**Potential Work Location **:On Site Role (First Shift Position)

JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of the Supervisor, Customer & Integrated Services, the Customer Service Representative ensures the accurate and timely processing of customer orders, and the highest level of customer satisfaction, in accordance with company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Update and maintain all required information in the computerized system, to include customer data, pricing, vendor information, etc.
- Contact vendors for price bids as needed. Fax or call in orders to vendors when appropriate. Coordinate with vendors to achieve better pricing.
- Process repair orders according to procedures, ensuring timely turnaround.
- Reconcile debit and credit, cost adjustment, and invoice issues with customers and vendors while maintaining positive working relationships.
- Act as a technical resource to the sales force, other departments, customers and vendors to address and resolve inquiries, issues and problems.
- Expedite orders for delivery as needed.
- Process customer returns according to departmental procedures.
- Review the open order report daily and attempt to expedite orders.
- Complete special projects as assigned.
- Complete and maintain all required paperwork, records, documents, etc.
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.

MARGINAL JOB FUNCTIONS: Assist in other departments as needed. Attend meetings as required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Requires an associate degree or two years of college with job related coursework and three to five years of progressively responsible related experience; or a high school diploma and six to eight years of progressively responsible related experience; or a combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as product catalogs, reports, and procedure manuals. Ability to prepare routine reports and correspondence. Ability to communicate effectively with vendors, customers and other employees of the organization. Requires excellent telephone skills.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

OTHER SKILLS AND ABILITIES: Requires the ability to operate a variety of standard business machines, such as a computer and the job related software, a keyboard, calculator, telephone, FAX, photocopier, etc.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to the risk of electrical shock.

The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:

- This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

The above statements reflect the general details necessary to describe the principle function

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