Service Technician I

3 weeks ago

Sterling, United States OTT Hydromet Full time

In a world increasingly focused on how humans can responsibly live within our environment, **OTT HydroMet** is on the frontlines, creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives.

Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who’ve been in the industry for decades or have just arrived with fresh ideas. We’re driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people’s everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology—and gives you the chance to build a meaningful career.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

OTT HydroMet is proud to be one of Veralto's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

**About the Role**:
The primary role of this position is to provide high quality repair and preventative maintenance services for all OTT HydroMet brands equipment supported through the Service Center. The secondary role of this position is to create repair quotations and shipping documents for Service Requests and to maintain Service Order tracking by keeping accurate SalesForce RMA status information.

**Essential Functions**
- Use established ISO work instructions to provide repair, calibration, certification and preventative maintenance services for all OTT Hydromet brands equipment.
- Determine the amount to bill customer within a framework of charges using computerized service systems.
- Provide input to new product design teams as assigned.
- Accurate inventory management.
- Provide technical assistance as needed to customers, Marketing, Service Tech I, Operations, Inside Sales, R&D and technician advisors.
- Manage daily SQDIP functions.

**Requirements**:

- Two-year technical degree in electronics or equivalent experience
- Demonstrated effectively customer communication
- Demonstrated mechanical aptitude
- Ability to work safely around electrical and mechanical hazards.
- Willingness to work with products returned from industrial and wastewater sites (protective inoculations available)

Pay: From $25.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- Mechanical knowledge: 2 years (preferred)
- Preventative maintenance: 2 years (preferred)

Ability to Relocate:

- Sterling, VA: Relocate before starting work (required)

Work Location: In person

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