Veterinary Hospital Manager

1 week ago

Phoenix, United States NVA Full time

**East Maryland Animal Hospital is looking to hire a Hospital Manager to Lead Our Team**

East Maryland Animal Hospital is an AAHA-accredited hospital located in the vibrant Uptown area of Phoenix. Our 3-doctor team has almost 50 years of experience between them, and we are looking for an experienced manager to join our amazing team.

We are a client-centered practice, and our team displays an unrivaled commitment to our clients through continuing education, technological advances in veterinary medicine, service, and most importantly, administering compassionate care to all pets entrusted to us.

**Job Summary**

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

**Job Duties and Responsibilities**

**Leadership and Planning**
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital schedule and manages labor costs to budget.

**Operations**
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

**People Management**
- Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
- Implements performance-based incentive and rewards and recognition programs.
- Manages staff, including grooming and boarding staff if applicable.
- Tracks and maintains current licensure for all DVMs.

**Client Service**
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

**Financial**
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the hospital as assigned.

**Qualifications**:

- Bachelor’s degree in business or related degree is preferred.
- 3-5 years of experience in a manager role, including customer service experience.
- Experience in a hospital setting in positions of increased responsibility is a plus.

**_Knowledge and/or experience in the following areas:_**
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management including: coaching, developing, and motivating staff.
- Conduct performance appraisals.
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.

**National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.**
- NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
- NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA

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