Front Desk Agent

3 weeks ago

Manchester, United States Springhill Suites Manchester Full time

Compensation Type: Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

**Location**:
Springhill Suites Manchester

975 Perimeter Rd

Manchester, NH 03103

Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Responsibilities**:
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.- Follow all cash handling and credit policies.- Be aware of all rates, packages and special promotions as listed in the Red Book.- Be familiar with all in-house groups.- Be aware of closed out and restricted dates.- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.- Be familiar with hospitality terminology.- Have knowledge of emergency procedures and assist as needed.- Handle check-ins and checkouts in a friendly, efficient and courteous manner.- Use proper two-way radio etiquette at all times when communicating with other employees.- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.- Be able to complete a bucket check, room rate verification report, and housekeeping report.- Balance and prepare individual paperwork for closing of shift according to hotel standards.- Maintain and market promotions and guest programs.- Maintain a clean work area.- Assist guests with safe deposit boxes.

Qualifications:
- College course work in related field helpful.- Experience in a hotel or a related field preferred.- High School diploma or equivalent required.- Computer experience required.- Customer Services experience preferred.- Maintain a warm and friendly demeanor at all times.- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.- Must be able to multitask and prioritize departmental functions to meet deadlines.- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.-
- Must be able to cross-train in other hotel related areas.- Must be able to maintain confidentiality of information.- Must be able to show initiative, including anticipating guest or operational needs.- Perform other duties as requested by management.

  • Front Desk Guest Service Agent

    2 days ago

    Manchester, United States Pyramid Global Hospitality Full time

    Overview GUEST SERVICE AGENT – FULL TIME Job Responsibilities Provide outstanding service to our guests. Passion for guest hospitality. Work with guests for check-ins and outs. Professionally answer all guest questions. Previous guest service experience preferred. Why join us? Exceptional Benefits: Enjoy a variety of full benefit plans, including 401k with...

  • Front Desk Agent

    5 hours ago

    Manchester, United States Holiday Inn Express and Suites Manchester Full time

    Job DescriptionJob DescriptionAre you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Holiday Inn Express in Manchester, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships...

  • Front Desk Agent

    4 weeks ago

    Manchester, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    2 weeks ago

    Manchester, United States Courtyard Manchester Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Manchester, New Hampshire, United States Homewood Suites Manchester Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 weeks ago

    Manchester, United States Courtyard Manchester Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Manchester, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Supervisor

    7 days ago

    Manchester, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Guest Service Agent

    1 month ago

    Manchester, United States DoubleTree by Hilton Manchester Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Overnight Hotel Front Desk Agent TRU by Hilton

    2 weeks ago

    Manchester, United States Lafrance Hospitality Full time

    Lafrance Hospitality | Full time **Overnight Hotel Front Desk Agent TRU by Hilton** Manchester, United States | Posted on 02/21/2022 {{getI18n("zr.cw.refertofrnd")}} {{getI18n('zr.careers.publicpage.meta.viewapplication')}} {{getI18n(data[0].applynow)}} Location Name TRU by Hilton - Manchester, NH **Job Description** **TRU by HILTON** in Manchester, NH is...

  • Front Desk Supervisor

    4 days ago

    Manchester, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Full Time Front Desk Agent

    2 days ago

    Manchester Center, United States Kimpton Hotel Full time

    The Taconic Hotel is seeking a full time Front Desk Agent to join our team! Competitive pay starting at $18/hr and great benefits! Our comprehensive benefit package for full-time employees includes: Affordable medical/dental/vision plans for employee & family (Blue Shield/ Cigna/ Aetna/ Kaiser) Basic Life Insurance, Supplemental Life Insurance, Child Life...

  • Clay Brook Night Auditor

    2 days ago

    Manchester, United States Sugarbush Resort Full time

    Please note, this position is located at Sugarbush Resort in Warren, VT Year Round RESORT OVERVIEW: Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to...

  • Front Desk Supervisor

    5 days ago

    Manchester, United States Residence Inn HartfordManches Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Guest Service Agent

    2 days ago

    Manchester, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Guest Service Agent

    2 days ago

    Manchester, United States DoubleTree by Hilton Manchester Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    11 hours ago

    Manchester, United States Courtyard Manchester Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk/Host

    1 day ago

    Manchester, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...

  • Front Desk Coordinator

    1 week ago

    Manchester, United States The Joint Chiropractic Full time

    Part Time - Flexible Schedule Options to work in specific clinics and flexibility as to days or hours worked. Salary $16 - $18/hr. Holiday Pay. Bonus Potential. What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Pos Coordinator, Front Desk, Healthcare, Patient

  • Medical Front Desk Receptionist

    1 week ago

    Manchester, United States First Choice Health Centers Full time

    Job DescriptionJob DescriptionFirst Choice Health Centers (FCHC) is a Federally Qualified Health Center (FQHC) with Medical Front Desk Receptionist opportunities in Manchester, & East Hartford CT!The Medical Front Desk Receptionist serves as the primary point of patient contact with First Choice Health Centers. The representative provides exemplary customer...