Front Office Supervisor

4 days ago

Brooklyn, United States Hampton Full time

Pay rate: $24/hour

**LodgeWorks is actively hiring for a Front Office Supervisor.**

**Who we are**

LodgeWorks is a privately held hotel development and management company. While our name isnt on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

Were thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe its because were grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe its because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

**Job overview**

The Front Office Supervisor oversees front office operations. This person provides guest service, guidance and leadership to ensure that consistent customer service is provided. The Front Desk Supervisor works with appropriate individuals and departments as necessary to resolve guest calls, requests and concerns. This person assists management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; and theyll serve as a leader and role model.

To put it simply: This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel meet and exceed financial goals.

**The day-to-day**
- Check all hotel guests in and out in a confident, professional and personalized manner.
- Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
- Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
- Communicate effectively, both orally and in writing, to provide clear direction to staff.
- Assign and instruct team members accordingly; observe performance and encourage improvement and growth.
- Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
- Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
- Take hotel reservations accurately and efficiently.
- Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.
- Maintain accuracy with all accounting, cash handling and billing procedures.
- Handle cash, make change and balance an assigned house bank.
- Be familiar with and follow tax-exempt policies and procedures.
- Ensure that all calls are answered in a courteous, professional and efficient manner.
- Work harmoniously and professionally with co-workers and supervisors.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates. Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
- Ensure that the front desk team is trained in and follows financial control procedures for cash, vouchers, inventories, receivables and key control policies.
- Ensure that all shifts are appropriately staffed based on business levels.
- Assist in any other task or duties as requested by management.

**Who you are**
- A team player with a heart for hospitality.
- Entrepreneurial at heart and innovative in mind.
- A long-term thinker.
- Customer-focused, with guests, clients and employees at the forefront of your thinking.
- Nimble and able to adapt to change quickly.
- Committed to sharing and togetherness and value the family mindset of our organization.
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
- An excellent communicator.
- Naturally curious and value listening to solve problems.
- Comfortable following directions, guidelines and work objectives.
- Capable of exerting up to 40 pounds of force occasionally.
- Capable of standing for an entire or shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
- A plus: Practiced, with six months' related experience in hospitality or a service industry.
- A must: Eager to be part of a great work cult

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