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Retail Store Manager

1 month ago

Natick, United States Party City Full time

**Company Overview**:
Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry, with its offerings spanning more than 70 countries around the world. PCHI is also the largest vertically integrated designer, manufacturer, distributor, and retailer of party goods in North America.

PCHI is headquartered in Woodcliff Lake, N.J. with additional locations throughout the Americas and Asia.

**COME JOIN THE PARTY**

At PCHI we create joy for our customers by making it easy to create unforgettable memories. We are C_ustomer Obsessed. _Our Store Team Leader's lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. We ensure we are in-stock and easy to shop. We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.

At PCHI, our promise is _Customer First_, _People Matter_, _It Can Be Done_ and _Celebrate_ We live our brand every day and love to party

**Responsibilities and Duties**:
**CUSTOMER-FIRST (BRING OUR SERVICE MODEL TO LIFE-FRIENDLY, EASY, ACCURATE)**
- You will deliver an exceptional Customer experience by ensuring we have the right Team Members in place through the selection, training, and development of your team.
- You will cultivate an 'It can be done' attitude with your team when it comes to overcoming obstacles and inspiring joy for our Customers.
- You will be responsible for providing the ultimate balloon experience for our Customers.
- You will be responsible for executing best in class sales and service strategies along with delivering on sales, profit, and service targets, as well as delivering on all key talent strategies.
- You will reinforce exceptional Customer service behaviors delivered by your team through accountability, recognition, and praise.
- You will provide value to Customers by delivering a Customer friendly in-store and curbside shopping experience.
- You will leverage technology to enhance the Customer service experience for both our internal and external Customers.
- You will enable the store team to thrive in an environment of frequent change through establishing a culture of inspiration and commitment to the organization's goals and strategies.

**Leadership Influence**:
**DRIVE SALES AND OPERATIONAL EFFICIENCY**
- You will lead an operationally efficient store, enabling a sales and service culture.
- You will provide services and solutions that drive Customer loyalty.
- You will deliver an outstanding Customer experience by focusing on our service model (Friendly, Easy and Accurate).
- You will always prioritize Customer interactions over tasks.

**Skills Required**:
**CULTIVATE A CUSTOMER CENTRIC/ENGAGED TEAM**
- You have full accountability for hiring, training, coaching, and developing the store team to ensure they do what's right for our Customers.
- You are responsible for creating an environment that promotes Team Member engagement and retention.
- You will invest in training strategies/initiatives to enhance skill and capabilities.
- You will create sustainable Talent Plans to fuel continued team growth.
- Your role is critical in executing our company's purpose, promise and priorities that are focused on our internal and external Customers

**Business Acumen**:
**RESULTS MATTER**
- You will leverage and understand all your business reports to make daily decisions.
- You will drive sales growth in core businesses, balloons and omni services.
- You will oversee all aspects of merchandising and inventory replenishment.
- You are responsible for managing payroll and store profitability.
- You are responsible for store planning, scheduling, and task prioritization.

**Qualifications**:
**PHYSICAL REQUIREMENTS**
- The replenishment process will require you to lift, push and pull up to 25lbs daily.
- Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
- Climbing ladders is required to re-stock and obtain merchandise for our customers.
- Ringing transactions on a register is required.
- Utilization of our helium system to fulfill customer orders is required.

**Expected Salary Range: $70,000 to $85,000**

**The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.**

Pay: $70,000.00 - $85,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Loca

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