Benefit Processor Associate or Benefit

2 months ago

Austin, United States Teacher Retirement System of Texas Full time

**WHO WE ARE**:
In the Benefits Services Division, we cultivate connection with our 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day. Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a diverse committed community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.

TRS is growing and hiring multiple Benefit Processor Associates These positions are hybrid, with limited work in office. We offer a competitive compensation package with benefits, a retirement pension, and work/life balance in a dynamic environment. If you have the skill set and the passion to serve our members, we encourage you to apply

The Benefit Processor Associate/Benefit Processor is responsible for processing TRS members records, and providing customer service. The incumbent will review member records and process routine requests in an on-the-job training environment. This position will proactively work with the Benefit Processing team, Benefit Services staff, and agency employees.

***

**Salary range**:
**Benefit Processor Associate: $45,000-$50,000 annually**

**Benefit Processor: $50,000-$62,000 annually**

***Work-from-home opportunities are available; however, some in office work will be required.**

***

**WHAT YOU WILL DO**:
**Member Record Review**
- Actively participates in the TRS Benefit Processing training program.
- Performs research and analysis of member records to ensure accuracy and completeness of information and to determine eligibility for one or more types of benefit or service, such as service credit purchase, retirement estimates, service retirement, disability retirement, death benefits, refunds, or account maintenances.
- Verifies member’s name, address, and other demographic information.
- Reviews the member account to determine amount of creditable service and/or eligibility for routine refund, retirement, and reinstatement of withdrawn service.
- Updates or corrects demographic information.
- Updates member service information.
- Communicates with members, school districts, alternate payees, attorneys, executors, and other interested parties to verify or obtain member information and to provide information regarding complex agency laws, regulations, procedures, and processes.
- Utilizes TRS systems to retrieve and research member data. **(Benefit Processor)**

**Benefit Processing**
- Reviews documents for authenticity and accuracy and processes requests relating to assigned benefit program(s).
- May process lump sum refunds of member contributions including accounts involving Optional Retirement Program (ORP), Partial Lump Sum Option (PLSO), and/or Qualified Domestic Relations Orders (QDROs).
- May prepare cost statements for purchase of TRS service based on withdrawn service, military service, unreported service, and out of state service.
- May verify the legitimacy of beneficiary designations and finalizes payments for death claims for members/retirees, including those with specialized issues such as QDROs.
- May process retirement estimates
- May process retirement estimates with specialized issues such as QDROs. **(Benefit Processor)**:

- May review Power of Attorney documents. **(Benefit Processor)**:

- Utilizes TRS system to process benefit requests. **(Benefit Processor)**

**Training & Technical Assistance (Benefit Processor)**
- Assists in training and providing technical assistance to team members on Benefit Processing related laws, regulation, policies, procedures, and processes.
- Assists in analyzing and recommending changes to departmental procedures and systems.

**WHAT YOU WILL BRING**:
**Required Education**
- High school diploma or equivalent.
- Education and experience may substitute for one another.

**Required Experience**
- One (1) year of full-time experience in banking, accounting, claims processing, benefit processing, or a customer service-related position involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience.
- Three (3) years of full-time directly related, progressively responsible experience in banking, accounting, claims processing, benefit processing, or a customer service-related position involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience. **(Benefit Processor)**:

- Experience may be concurrent.

**Preferred Qualifications**
- Associate’s or Bachelor’s degree from an accredited college or university.
- Experience reviewing government, legal, or financial documents.
- Experience processing retirement benefits claims.

**Knowledge of**
- TRS benef

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