Indigo Night Auditor Part Time

1 week ago

Boston, United States Hotel Indigo Boston Garden Full time

**ABOUT OUR COMPANY**

Just like no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood story serves as the starting point for every hotel. It informs every decision from design, to experience, to F&B. It’s how we celebrate the neighborhood to excite curiosity in guests and make locals proud.

**ABOUT THE ROLE**

Night Auditors represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include conducting audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotels operational performance for the day.

**Essential Duties**:

- Audit, balance, and report on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotels operational performance for the day.
- Oversee front office/front desk operations during the overnight shift.
- Understand and adhere to proper credit card and cash handling policies and procedures.
- Prepare summary of cash, check, and credit card activities, reflecting the hotels financial performance for the day.
- Post room charges and room taxes to guest accounts.
- Properly secure guest information.
- Able to learn safety, emergency, and accident prevention policies and procedures.
- Be able to greet guests upon arrival and assist with their luggage (if needed).
- Be able to stay updated on information about the hotel and local area, including directions, transportation, and recommendations doer restaurants/attractions.
- Be able to coordinate with hotel departments to ensure guests’ needs are met.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.
- Ability to stand, sit, or walk, for an extended period or for an entire work shift.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

**Other requirements of the role**:

- Check front office accounting records for accuracy and compile information for the hotels financial records.
- Track room revenues, occupancy percentages, and other front office operating statistics.
- Verify all account postings and balances.
- Summarize results of operations and prepare reports for management.
- Skilled in the operation of front office equipment and computers.
- Knowledge of proper telephone etiquette.
- Knowledge of surrounding areas and local events.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Perform other duties as assigned.

**Specific requirements of the role**:

- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
- Additional duties as assigned.

**Qualifications**:

- Proven experience in customer service.
- Excellent interpersonal skills to interact with guests
- Hotel Experienced preferred.
- Flexibility in scheduling to work weekends and holidays.
- High school diploma or equivalent.
- Accounting background preferred.
- Previous hotel experience preferred.
- The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages._

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