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Manufacturing Call Center Engineering Aide
4 days ago
**Our large manufacturing client located in Peoria, Illinois, is looking for a Call Center Engineering Aide, to add to their team.**
**Position's Contributions to Work Group**:
- Technical inquiries are related to our client's products including engines, engine components, drivetrain, electronics & hydraulics. Often the dealer needs help selecting the correct part so they can place an order.
**Typical task breakdown**:
- Log the inquires in Salesforce program.
- Utilize our client's system to look up answers.
- On occasion, you may need to contact engineers to help answer the dealer inquiry.
- Potentially 20-30 dealer interactions per day per person.
- Ability to multi-task
**Interaction with team**:
You may interact with 2 other helpline personnel, service and design engineering for help answering.
Little to no meetings and little to no presentations.
**Work environment**:
Office environment 100%
**Education & Experience Required**:
Minimum of associated degree in a technical field, or equivalent experience.
2 years of experience is desirable but not required. Internship experience is acceptable.
Will accept a bachelor degree -will accept a new grad.
**Technical Skills**
(required)
(Desired)
Working knowledge of engines and engine components.
Basic understanding of engineering systems including: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop.
**Soft Skills**
- Team player and willing reach out for assistance to be able to answer dealer inquires.
- Ability to process technical information
**This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer.
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