Service Advisor

3 weeks ago


Jacksonville, United States Hodges Mazda Full time

**Service Advisor**

Hodges Mazda has had the privilege of serving the Jacksonville community since 2016. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. Our new state-of-the-art facility gives us the necessary tools to serve our customers and employees at a higher standard.

We're one of the few operators in the industry that's growing today, and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality.

**What We’re Looking For**:
**Our Core Values**:

- Integrity
- Excellence
- Service

**Benefits**:

- Medical
- Dental
- Vision
- LTD
- Basic & Supplemental Life Insurance
- 401K

**Responsibilities**
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers

**Qualifications**
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- CSI focused


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