Bell Attendant

**SUMMARY**:
The Bell Person is responsible for greeting guests upon arrival and departure by assisting with luggage and providing a great guest experience. Must maintain friendly and attentive service.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Offers assistance with vehicle doors and luggage upon guest arrival
- Assist guest with transportation to locations on property by golf cart
- Deliver guest luggage, packages etc. in a timely manner
- Complete all items on the daily checklist per the Bell Captain, Manager or Director
- Communicate pertinent guest information to designated departments and personnel
- Provide assistance to the concierge, front desk, and PBX when needed
- Must ensure the front drive and lobby are clean, organized, and tidy along with the bell closet
- Conducts tours of hotel and guest rooms to guests when needed
- Delivery of various guest and employee amenities and packages throughout hotel as needed
- Is knowledgeable of all hotel and conference center services and amenities
- Ability to communicate customer needs and resolve complaints independently
- Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity deliveries
- Follow up with front office team members on daily shift and individual duties
- Responsible for maintaining Porte-cochere/lobby appearance while on duty
- Assist in training new employees
- Coordinate and assist Front Desk Agents with relocation of guests when necessary
- Deliver service at a level that exceeds guest expectations
- Access the hotel property management system (Maestro)
- Complete additional duties as assigned by the Bell Captain or Front Office Manager(s)
- Attend and participate in all required meetings
- Ability to act independently with mínimal supervision
- Perform other related duties as requested by the supervisor

**QUALIFICATIONS, SKILLS & ABILITIES**
- Requires good communication skills, both verbal and written
- Exceptional organizational skills and customer service skills
- Must be willing to work a variety of day/night and weekend shifts
- Punctuality and regular and reliable attendance
- Interpersonal skills and the ability to work well with co-workers and the public
- Able to lift, push, and pull heavy objects

**EDUCATION AND/OR EXPERIENCE**
- At least 1 year related hotel/resort industry experience and/or training
- High school or GED graduate

**LANGUAGE SKILLS**
- Ability to read, comprehend and provide instructions, both written and verbal
- Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.)

**COMPUTER SKILLS**

**CERTIFICATES & LICENSES**
- Must provide valid document(s) to work in the US
- Valid California Driver License is required

**WORK ENVIRONMENT**
The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

**PHYSICAL DEMANDS**
While performing the duties of this job, the employee must be able to:

- Use hands to finger, handle, or feel; and talk or hear.
- Specific vision abilities required by this job include close vision
- Lift 25-50 lbs
- Sit, stand and walk for long periods of time