Express Oil Change Service Advisor
1 week ago
Job description
SERVICE ADVISOR
Are you ready for a fast paced, high intensity and high reward career? We are looking to add dynamic, energetic and positive team members to our Service Advisor team. If you are ready to try a new, engaging, and fun team
**Qualifications**:
- Own and project a positive attitude toward customers and coworkers
- Previous Service Advisor experience, a must
- Excellent communication, interpersonal and organizational skills
- A team player who is focused on providing exemplary customer service
- Basic mechanical understanding of an automobile
- Acceptable driving record and a valid driver's license in your state of residence
- A devotion to work in a performance-based, commission environment
- Ability to handle multiple tasks in a fast-paced environment
- High school diploma or equivalent
- Driver's License (required)
**Responsibilities**:
- As a Service Advisor, you will be reporting to the Service Manager, will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records
- Act as a liaison by representing the center to service clients and the client's interest to the Service Center
- You will also serve as a liaison between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration
- SMILE
- The majority of the service advisor role, is communication
- We provide a robust communication suite to allow you to be successful
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Develop customer payment estimates by costing materials, supplies, and labor, including deductibles
- Prepare repair orders (RO), obtain approval signatures, and enter RO into a service database system
- Communicate additional repair and service needs to the customer based on vehicle inspection
- Keeping customers informed of service specials, completion times, and service expenses
- Responsibly help owners care for their cars and maintain their vehicles
- Establishes a critical and ongoing relationship with customers
- Repeat new vehicle sales by providing a premium after-sales experience for each client
- Refer to service history, inspect the vehicle, and recommend service to clients
- Responsibly promote the sales of appropriate services, parts, and accessories
- Write and verify accurate repair orders and include supporting documentation
- Administer new and used vehicle warranty repairs following warranty specifications
- Meet requirements of state and federal law for automobile repair and consumer protection
- Rotating weekends
Pay: $19.00 per hour
Expected hours: 45 per week
**Benefits**:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Weekends as needed
Shift:
- Day shift
Work Location: In person
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