Instructional Designer

2 weeks ago

Voorhees, United States VIRTUA Full time

Cadence, Referrals, Prelude, Grand Central, Professional Billing, Hospital Billing

**Job Summary**:
**Position Responsibilities**:
Develop educationally sound training content by understanding and interpreting clinical and non-clinical workflows, processes and terminology.
Validation and understanding of documented end users workflows
Create and update instructor-led presentations and lessons plans based upon operational workflows
Craft realistic and accurate practice exercises reflecting operational workflows
Develop Web Based trainings utilizing PowerPoint, SnagIt, Camtasia and Captivate/Articulate software.
Update pre-requisite e-Learnings using video-based software to reflect Virtua specific workflows
Proficiency utilizing the VLS platform (Cornerstone) to publish, edit, update and track IT training curricula and proficiency assessments
Establish and update supporting materials, including Learning Home Dashboards, Sharepoint and Virtua websites with tip sheets, videos and guides
Provide project training resources for all IT initiatives and projects.

Evaluate PRD environment to assess needs for training environments.
Develop training patient with clinically rich data to simulate operational situations and all software updates.
Assure all necessary clinical workflows are represented in training environments.
Create and integrate bar codes to simulate scanning workflows.
Develop, build, migrate and update all software changes for user education while following all IT change management and Data Courier practices.

Educate, mentor and monitor Credentialed Trainers regarding.
System and workflow knowledge
Proficiency with use of software
Education delivery for new employees
Developing and tracking updates and changes to education to all users
Providing customer support
Auditing records and re-educating, as needed.

Leverages E-Learning tools for appropriate use cases.
Conduct refresher, personalization and optimization classes.
Provides operational demonstration of IT workflows.
Provide support.
Utilize in-person as well as remote IT technical tools such as Jabber, MS Teams, Baumgar to provide ongoing support for end users.
Provide operational support during IT go-lives including onsite and remote support and staffing of how to help desk.

Monitors Service Now ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues.

**Position Qualifications Required**:
**Required Experience**:
At least 2 years of experience in IT or healthcare operations related field.
Knowledge of adult learning principles as well as operational workflows and/or technical/training experience preferred.
Experience using multi-media tools including PPT, SnagIt, Camtasia, Captivate and Articulate for development and delivery of e-learning preferred.
Knowledge and adherence to cybersecurity and HIPAA policies and practices.

**Required Education**:
H.S. Diploma/GED required, Associates or Bachelor’s degree preferred

**Training / Certification / Licensure**:

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