Chat Contractor

4 weeks ago


Boston, United States Digital Reach Agency Full time

*Applicants must be US based*

**About Digital Reach Agency**:
Digital Reach Agency is a full-service digital marketing agency focused on becoming the best B2B SaaS & Tech provider.

At Digital Reach, our focus is on B2B digital marketing, data attribution, tracking our clients' customers' actions through the funnel and providing clarity into KPIs and ROI. In-depth tracking and complete transparency are hallmarks of our digital marketing services, helping our clients track KPIs in real-time and transforming digital marketing into a reliable revenue-center. We'll help our clients with tracking revenue, simplifying and demystifying the digital marketing experience, and presenting it in terms of clear dollars-and-cents ROI.

**Department**:
Chat

**Position Overview**:
**Responsibilities**:
**Platform Expertise**:
- Stay updated with the latest updates and features released by Drift, and understand how they can be best utilized for our clients.-
**Client Account Auditing**:
- Conduct thorough audits of client accounts to identify areas of improvement, inefficiencies, and opportunities for optimization.-
- Develop and present detailed audit reports with findings and recommendations to both internal teams and clients.-
**Recommendation Prioritization**:
- Collaborate with clients and internal teams to prioritize recommendations based on impact, feasibility, and client goals.-
- Develop implementation plans for approved recommendations and oversee their execution, ensuring they align with client objectives and deliver optimal results.-
**Client Communication**:
- Lead client calls, presenting findings, recommendations, and updates in a clear, concise, and engaging manner.-
- Address client queries and concerns effectively, maintaining high levels of client satisfaction.-
**Performance Monitoring**:
- Continuously monitor the performance of the Drift platform for assigned client accounts, ensuring that it meets or exceeds defined goals and KPIs.-
- Provide regular performance updates and insights to clients and internal stakeholders.**Qualifications**:
**Required**:

- Minimum 2 years of experience working with the Drift platform.- Strong understanding of multi-channel digital marketing principles / strategies and how Drift can augment them.-
- Excellent verbal and written communication skills.-
- Strong analytical and problem-solving skills.-
- Ability to work independently and collaboratively within a team environment.-
**Preferred**:
- Previous tenure at Drift as a CSM or other related position-
- Familiarity with leading CRM / MAP (SFDC, MKTO, Hubspot)-
- Drift Certifications-
- Experience in a client-facing role within a digital marketing agency or at Drift.-
- Knowledge of other chat platforms and digital marketing tools.**Compensation**:
This is a contract position. Hours may vary.

**Range is $35 - 50 USD per hour depending on experience.


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