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911 Emergency Medical Dispatcher

2 months ago


Concord, United States The State of New Hampshire Full time

State of New Hampshire Job Posting

Department of Safety

Division of Emergency Services & Communications

110 Smokey Bear Boulevard, Concord, NH 03305

HIRING MULTIPLE CANDIDATES

911 EMERGENCY MEDICAL DISPATCHER

(Telecommunication Specialist I)

The projected hire date for these positions is Friday, July 12th, 2024

The starting wage range for these positions is $22.06 - $29.43 per hour

This position offers a _Trainee Status* _at the following pay rate: $21.21 per hourMultiple Shifts Available:
1st (no differential)

2nd ($1.20/hr differential)

3rd ($1.50/hr differential)

Rotating ($1.20/hr differential)

The State of New Hampshire, Department of Safety, Division of Emergency Services & Communications, has several full-time vacancies for Telecommunications Specialist I's (43-5030 DISPATCHERS-5). These positions have 40-hour work weeks and are non-exempt.

SUMMARY:
Operates a state-wide emergency telecommunications computerized console system to receive, assess, make judgment, and forward to appropriate emergency service providers emergency request for police, fire, or medical assistance. Provides life sustaining instructions for medical patients until arrival of responding medical personnel while following strict division, State, and national standards and policies.

RESPONSIBILITIES:
Operates complex, multi-screen, computerized telephone system to answer Enhanced 9-1-1 calls, Next Generation 9-1-1 technology to process emergency messages via current technology such as text messaging, and agency developed, multi-functional mapping system to locate cellular callers from the public requesting immediate emergency assistance.

Interrogates callers in emergency situations, interprets responses, makes assessment and judgment of issues reported, and transfers those calls to appropriate emergency service providers by using sophisticated logic and reasoning ability.

Determines what pre-arrival life support instructions are required for medical calls including, instructions for airway management, CPR, the Heimlich maneuver, and childbirth in accordance with national standards for accreditation and local quality assurance standards set for this agency by the New Hampshire Medical Control Board.

Consistently utilizes skills necessary to control a diverse range of callers in fluid, critical, difficult, or unusual situations, consulting with supervisors as needed while maintaining a high alert status during periods of sustained high stress, mental fatigue, and complex conditions to effectively assist the callers in need.

Maintains a professional level of customer service and sensitivity throughout all aspects of processing calls to provide the public with accurate and timely responses while simultaneously providing dispatch agencies with accurate information, support and collaboration necessary to result in the best outcome for callers.

Operates TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) Telephony keyboard, which requires training in American Sign Language Gloss to assist callers with hearing impairments. Provides language services to non-English speaking callers.

Monitors 9-1-1 data to get real-time information about emerging threats, such as flu epidemics, poisonings or biological attacks, provides key surveillance and operational information to public health and safety partners.

Corrects address discrepancies by entering information directly into the Automatic Location Information (ALI) Discrepancy Database.

MINIMUM QUALIFICATIONS:
Your Experience Counts See Per 405.01.
- 1.5 Years of additional relevant experience = Associate's Degree _
- 3 Years of additional relevant experience = Bachelor's Degree _
- 4.5 Years additional relevant experience = Master's DegreeEducation: High school diploma or high school equivalency credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Five years of experience in a service-oriented position such as paramedic, firefighter, emergency medical technician, dispatcher, law enforcement, public safety, food service, teacher, outside customer service, or a related field, involving a high volume of interactive public contact, requiring the need for quick response and accuracy, as well as multitasking ability, while working in a stressful environment.

License/Certification: Must be able to obtain certification as an Emergency Medical Dispatch and certification as a TTY/TDD operator within ninety (90) days of hire. Certifications obtained after hire must be maintained for duration of employment at the discretion of the agency.

SPECIAL REQUIREMENTS:
1. For appointment consideration, Telecommunications Specialist I applicants must successfully participate in various assessment tools administered by the New Hampshire Department of Safety, Bureau of Emergency Communications, such as a multiple choice written examination, a job compatibility assessment, a computer-based dispatch simu