Medication Access Pharmacy Technician

2 weeks ago

Vero Beach, United States Cleveland Clinic Full time

Join our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

As a Medication Access Pharmacy Technician at Indian River’s Outpatient Pharmacy, you will educate patients on their medications and assist patients who have barriers in achieving their treatment goals through improving medication access and adherence. Your duties will include:

- Being responsible for providing prescription delivery service to patients in a variety of care settings.
- Providing multi-disciplinary support to pharmacists, nurses, case managers, and other staff to promote an effective transition of care.
- Identifying patients eligible for delivery service, reviewing drug benefit information for patients, third parties and HMOs to promote a smooth medication procurement process.
- Delivering prescriptions to patients and ensuring proper payment upon delivery.

The ideal future caregiver is someone who:

- Speaks Spanish.
- Has pharmacy experience.
- Thrives in a team environment.
- Demonstrates a strong work ethic.

In this position, you will work in a dynamic and technologically advanced environment that allows you to discover, learn and grow. You’ll remain professionally challenged as you shape the career of your dreams and find where you belong, here at Cleveland Clinic.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

**Responsibilities**:

- Coordinates care with a multi-disciplinary team, communicates directly with patients and caregivers in the course of performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required.
- Identifies potential medication-related access problems and works with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner.
- Coordinates education, bedside medication delivery, and medication payment.
- Assists with the development and implementation of policies, procedures to ensure a seamless medication-related procurement process for patients.
- Works with the pharmacy leadership teams to identify areas of opportunity for improved patient experience. Assists manager in creating, implementing and monitoring quality control programs in assigned area.
- Conducts third party prior authorization requests when needed.
- Responsible for program performance in assigned care area, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution.
- Builds positive working relationships and communicates with other caregivers and patients in an effective and positive manner. Demonstrates emotional control and intelligence in managing work relationships. Attends and actively participates in team huddles and meetings. Assists with caregiver and student training.
- Completes medication histories or other transitional care activities as assigned per location.
- Appropriately uses information systems, technology, and automation to complete assigned tasks.
- Performs all job responsibilities of inpatient or ambulatory pharmacy technician as appropriate.
- Other duties as assigned.

**Education**:

- High school diploma or equivalent.
- Completion of a formal pharmacy technician training program preferred.

**Languages**:

- Spanish speaking preferred.

**Certifications**:

- Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) is preferred at time of hire. CPhT through the Pharmacy Technician Certification Board (PTCB) is required within 18 months
- Licensed in Florida as a registered pharmacy technician.

**Complexity of Work**:

- Requires critical thinking skills, decisive judgment and the ability to work with mínimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Ability to communicate both verbal and written information to all administrat

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