Social Services Representative, Advanced

2 weeks ago

Long Beach, United States Blue Shield of California Full time

**Your Role**

The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to administrative support to the Social Services Management Team. The Social Services Representative regularly reaches out to members and/or family members with the goal of assessing social service needs, and coordinating support aimed towards improving member quality of care. The Social Services Representative coordinates with team members and other internal departments, as well as providingthe first line of telephonic response for incoming calls to the Social Services department.

**Your Work
In this role, you will:

- Be responsible for establishing trusting relationships with members while providing person-centered support and services
- Conduct telephonic social determinants of health needs assessment with high acuity members to address social barriers and care gaps
- As a mandated reporter, files and follows-up on reports made to the appropriate government agency (e.g., Adult Protective Services, Child Protective Services, etc.)
- Provide members and/or family members with care coordination, referrals and linkage to Health Plan resources and community agencies
- Document screenings, assessments, referrals and case notes in the electronic case management and tracking systems within the established department guidelines
- Provide telephonic support to member and/ or family members following their discharges from hospitals and other medical facilities.
- Coordinates services with state and community programs on behalf of the member, particularly when the member is unable to effectively do so independently
- Prepare and complete logs and reports as needed for meetings and audits
- Any other assigned duties

**QUALIFICATIONS
Your Knowledge and Experience**
- Requires a High School diploma or equivalent
- Requires at least 5 years of prior relevant experience
- Bachelor’s degree preferred
- Knowledge of governmental and private organizations, resources in the community, laws, regulations and policies
- Experience working with or for a manage health care plan
- Effective time management skills and ability to define and act on priorities efficiently
- Skill in establishing rapport with members. Ability to plan and execute work effectively. Ability to express ideas clearly and concisely Excellent analytical skills. Excellent communication skills both orally and in writing with all levels of BSC Promise staff, members, contracted physicians, and participating provider groups

**Pay Range**:
The pay range for this role is: $ 20.82 to $ 29.15 for California.

**Note**:
LI-MM4

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us

**Our Values**:

- **Honest **. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- **Human **. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
- **Courageous **. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

**Our Workplace Model**:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office
- Hybrid - In a business unit approved office a few times per ye

  • Social Services Representative, Advanced

    3 weeks ago

    Long Beach, United States Blue Shield of California Full time

    **Your Role** The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to administrative support to the Social Services Management Team. The Social Services Representative...

  • Social Services Representative, Advanced

    3 weeks ago

    Long Beach, United States Blue Shield of California Full time

    **Your Role** The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to administrative support to the Social Services Management Team. The Social Services Representative...

  • Social Services Aide

    2 months ago

    Long Beach, United States Long Beach Healthcare Center Full time

    Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?_ **WHAT WE'RE ABOUT** We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for...

  • Director of Social Services

    1 month ago

    Long Beach, United States Long Beach Healthcare Center Full time

    Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?_ **WHAT WE'RE ABOUT** We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for...

  • Director of Social Services

    6 days ago

    Long Beach, United States Long Beach Healthcare Center Full time

    Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?_ **WHAT WE'RE ABOUT** We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for...

  • Director of Social Services

    1 month ago

    Long Beach, United States Long Beach Healthcare Center Full time

    Job DescriptionJob DescriptionAre you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?WHAT WE'RE ABOUTWe believe care goes beyond a medical chart. With kindness and integrity as...

  • Director of Social Services

    2 weeks ago

    Long Beach, United States Long Beach Healthcare Center Full time

    Job DescriptionJob DescriptionAre you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?WHAT WE'RE ABOUTWe believe care goes beyond a medical chart. With kindness and integrity as...

  • Customer Service Representative

    5 days ago

    Long Beach, California, United States Moon Moments Ltd Full time

    Customer Service Representative with Weekly Compensation No experience is required, As training is provided from the start. Are you someone who excels at building connections and thrives on overcoming challenges? Ready for a change that not only promises substantial compensation but also offers stability? Our esteemed client is actively seeking an...

  • Social Services Director

    4 days ago

    Long Beach, United States Royal Care Skilled Nursing Center Full time

    **Social Services Director** **Position Summary**: Manages the Social Services Department in accordance with all regulations for the industry. Evaluates, plans, develops, organizes, implements, directs and ensures the medically related emotional and social needs of patients/residents are met and maintained on an individual basis. **Qualifications**: -...

  • Service Support Representative

    3 weeks ago

    Long Beach, United States Kelly Services, Inc. Full time

    Apply Today!  (TSR, Technical Service Support Representative)Job location: Long Beach, CAShift: WEEKEND.Hours: 6AM -6PM SAT & SUN. with choice of 2 days during the week. Compensation: $22Type: Office Type: Temp- Full time, with opportunity to be hired Full time with Company. We are actively searching for a Services Support Representative,  You will be...

  • Service Support Representative

    4 weeks ago

    Long Beach, United States Kelly Services, Inc. Full time

    Apply Today!  (TSR, Technical Service Support Representative)Job location: Long Beach, CAShift: WEEKEND.Hours: 6AM -6PM SAT & SUN. with choice of 2 days during the week. Compensation: $22Type: Office Type: Temp- Full time, with opportunity to be hired Full time with Company. We are actively searching for a Services Support Representative,  You will be...

  • Clinical Services Coordinator, Advanced

    3 weeks ago

    Long Beach, United States Blue Shield of California Full time

    Your Role The Medical Care Solutions Clinical Service Intake team responsible for timely and accurate processing of Treatment Authorization Request. The Clinical Services Coordinator will report to the Supervisor of Clinical Services Intake. In this role you will be for supporting clinical staff day to day operations for Promise lines of business. Your...

  • Clinical Services Coordinator, Advanced

    4 weeks ago

    Long Beach, United States Blue Shield of California Full time

    Your Role The Medical Care Solutions Clinical Service Intake team responsible for timely and accurate processing of Treatment Authorization Request. The Clinical Services Coordinator will report to the Supervisor of Clinical Services Intake. In this role you will be for supporting clinical staff day to day operations for Promise lines of business. Your...

  • Clinical Services Coordinator, Advanced

    3 weeks ago

    Long Beach, United States Blue Shield of California Full time

    Your Role The Medical Care Solutions Clinical Service Intake team responsible for timely and accurate processing of Treatment Authorization Request. The Clinical Services Coordinator will report to the Supervisor of Clinical Services Intake. In this role you will be for supporting clinical staff day to day operations for Promise lines of business. Your...

  • Clinical Services Coordinator, Advanced

    3 weeks ago

    Long Beach, United States Blue Shield of California Full time

    Your Role The Medical Care Solutions Clinical Service Intake team responsible for timely and accurate processing of Treatment Authorization Request. The Clinical Services Coordinator will report to the Supervisor of Clinical Services Intake. In this role you will be for supporting clinical staff day to day operations for Promise lines of business. Your...

  • Clinical Services Coordinator, Advanced

    3 weeks ago

    long beach, United States Blue Shield of California Full time

    Your Role The Medical Care Solutions Clinical Service Intake team responsible for timely and accurate processing of Treatment Authorization Request. The Clinical Services Coordinator will report to the Supervisor of Clinical Services Intake. In this role you will be for supporting clinical staff day to day operations for Promise lines of business. Your...

  • Director of Social Services

    2 weeks ago

    Long Beach, United States Pacific Palms Healthcare Full time

    **Key qualifications**: - Must Have: Social work, Management, Bachelor's degree - Nice to Have: Supervising experience, Administrative experience, Program management **Responsibilities**: - Be aware of local, state, and federal laws regarding social services. - Supervise social workers. - Conducts Interdisciplinary meetings with patients and/or family...

  • Calaim Community Supports Case Managers I, Ii, Iii

    2 weeks ago

    Long Beach, United States Lutheran Social Services of Southern California Full time

    Description: - Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los...

  • Social Service Director E

    3 weeks ago

    Long Beach, United States Convalescent Center of N. Long Beach Full time

    Are you looking for your new career? Windsor Convalescent Center of North Long Beach is now hiring a **Social Services Director** to be the newest member of our awesome team! **Now Hiring for: Monday - Friday 8:30 AM to 5:00PM** **Salary Range: [$32.00 to $35.00]** Are you ready to contribute to a team, committed to excellent customer service and...

  • Customer Service Representative

    4 weeks ago

    Long Beach, California, United States Circle K Full time

    Store : 5871 E Spring St, Long Beach, California 90808Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...