Pharmacy Liaison

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care, Fortune Best Workplaces for Millennials & Fortune Best Workplaces for Women.

Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

**Pharmacy Liaison**

**Job Purpose**:
The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a closeknit team.

The Pharmacy Liaison is responsible for streamlining specialty pharmacy services within the specialty clinic. Services include but are not limited to pharmacy benefit prior authorization support, securing financial assistance to lower medication costs to patients, patient outreach to introduce the care model and ongoing medication adherence monitoring. As a member of the clinical care team, the Pharmacy Liaison will establish critical relationships with providers and serve as a single point of contact for patients along their specialty medication journey.

**Job Duties**:

- Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
- As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
- Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
- Support outpatient retail and specialty prescription medication needs.
- Grow the specialty pharmacies patient population
- Ensure that patients remain on track with medication regimens
- outbound therapy/medication adherence check-ups; secures refill prescriptions.
- Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report, and the appointment list.
- Help develop new processes to ensure smooth operations and patient care.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Answer, resolve and triage inbound inquiries.
- Perform refill reminder calls under the supervision of a pharmacist.
- Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
- Ensure appropriate documentation in all required systems/tracking mechanisms.
- Identify trends, resolves problems; recommend improvements; implement change.
- Actively participate in process improvement initiatives.
- Act as a value-added business partner to stakeholders throughout the organization.
- Protect organization's value by keeping information confidential.
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
- Willing to do whatever is necessary for the betterment of the company.
- Other duties as assigned.

Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Of