Leasing Consultant

We have an immediate opening for an experienced Leasing Consultant for a multi-family apartment community in Riverdale, GA. A leasing consultant's job duties include, but not limited to the following:

- Meet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain them according to established procedures.
- Inspect models and available “market ready”, and communicate related service needs to Property Manager.
- Ensure the apartment is ready for the resident to move-in on the agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet the prospect’s needs.
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
- Assist in monitoring renewals. Distribute and follow-up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
- Represent the company in a professional manner at all times.

**Administrative**
- Accept rental payments and give them immediately to the Community Manager.
- Type lease and complete appropriate paperwork and input information App folio accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
- Maintain current resident files.
- Maintain and record daily inspections for the community.
- Distribute all company or community-issued notices.
- Maintain accurate monthly commission records on leases and renewals for bonus purposes.
- Assist the management team with other various tasks as required.
- Consistently implement policies of the community.

**Resident Retention**
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
- Maintain open communication with the Property Manager and Maintenance Supervisor.
- Contribute to the cleanliness and curb appeal of the community on a continuing basis.
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

**Neighborhood Marketing**
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Advise residents of referral concessions (if permitted).
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities.

**Essential Job Functions**:

- Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
- Demonstrate an ability to support and contribute to the community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two (2) years of experience in previous relevant customer service.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Pay: From $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Property Management: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Work Location: In person