Technical Support Analyst
2 weeks ago
ImmunityBio, Inc. is a late-stage immunotherapy company developing a broad pipeline of next-generation therapies that drive immunogenic mechanisms for defeating cancer and infectious disease. The company’s immunotherapy platform is designed to activate both the innate (natural killer cell and macrophage) and adaptive (T cell) immune systems to create long-term “immunological memory.” The U.S. Food and Drug Administration (FDA) has accepted for review ImmunityBio’s resubmission of its Biologics License Application (BLA) for N-803, a first-in-class IL-15 superagonist, plus Bacillus Calmette-Guérin (BCG) for the treatment of BCG-unresponsive non-muscle-invasive bladder cancer carcinoma in situ (CIS) with or without Ta or T1 disease, and has set a user fee goal date (PDUFA date) of April 23, 2024.
Why ImmunityBio?
- ImmunityBio is developing cutting edge technology with the goal to transform the lives of patients with cancer and develop next-generation therapies and vaccines that complement, harness and amplify the immune system to defeat cancers and infectious diseases.
- Opportunity to join an early-stage public biopharmaceutical company with a headquarters in Southern California.
- Work with a collaborative team with the ability to work across different areas at the company.
- Ability to join a growing company with development opportunities.
Position Summary
Essential Functions
- Prioritize customer requests for support based on urgency and impact of need.
- Support desktop operating systems, hardware and software.
- Facilitate proper provisioning and follow-through on service requests from users to satisfactory completion, analyzing requests, recommending solutions, and escalating issues as necessary.
- Utilize Jira system for proper incident tracking and management of issues.
- Use Windows Active Directory for any password reset request as well as Manage groups and share permissions
- Support and manage MDM solutions.
- Inventory Management
- Other duties as assigned
Education & Experience
- Minimum 3 years of computer support experience required.
- Associates degree in computer Science or a related field.
- Microsoft/CompTIA certifications preferred.
- Exceptional communication skills, including: listening, writing and speaking, both in-person and over the phone.
- Highly organized self-starter with an eye for detail who can maintain multiple ongoing projects simultaneously.
- Entrepreneurial, flexible attitude with ability to work well in ambiguous, changing situations and reprioritize work accordingly.
- Strong analytical and organizational skills.
- Ability to work in a team environment.
Knowledge, Skills, & Abilities
- User Support
- Documentation
- System Builds
- Attendance
Working Environment / Physical Environment
- This role is a full-time position working Monday through Friday, 2nd shift (evenings).
- Indoor work
- Excessive Noise
- Operating Computers
- Lift/Carry 5-20 lbs
- Standing/Sitting/Traveling
- Squat/Kneel/Bending/Handling/Fingering
$35.00 (entry-level qualifications) to $45.00 (highly experienced) Hourly.
ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options - Health and Financial Wellness Programs - Employer Assistance Program (EAP) - Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability - Healthcare and Dependent Care Flexible Spending Accounts - 401(k) Retirement Plan with Company Match - 529 Education Savings Program - Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks - Paid Time Off (PTO) includes: 11 Holidays - Exempt Employees are eligible for Unlimited PTO - Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day - We are committed to providing you with the tools and resources you need to optimize your Health and Wellness.
At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
ImmunityBio is a mandatory vaccination employer for COVID-19 and its variants. The Company requires that its employees be fully vaccinated as of their start date. If you require a medical or religious accommodation we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. ImmunityBio may also mandate that its employees
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