Technical Writer
2 months ago
**TECHNICAL WRITER**
**Clearance**:Position of Trust / Moderate Risk Background Investigation
**Status**:Exempt
**Location**:Onsite (Washington, DC)
**Responsibilities**:
- Develops, establishes, and maintains policies, processes, and procedures.
- Collaborate with individuals from various internal functional areas within the team to generate and review new equipment, processing, set-up and operational documents within agreed upon timelines.
- Review technical documents and make changes in the existing technical documents to update these as per the latest technical information.
- Research and translate technical information for non-technical and technical users.
- Originate, revise and maintain internal and external Standard Operating Procedures SOPs. Recommends and conducts document formatting and reduce the complexity of existing internal SOPs.
- Adhere to the deadlines given by the client and ensure good quality content.
- Provides expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higher-level policies to assure compliance.
- Participates in all client related Information technology projects.
- Document, update and close tickets according to the service level agreements.
**Qualifications**:
- Bachelor's degree in Information Technology or a closely related field
- Minimum 4+ years of experience in technical writing
- Minimum 3 years of experience training and technical writing on complex and large-enterprise infrastructure environment
- Knowledge and familiarity of ITIL processes
- Experience in creating documentation as it relates with computer operating systems, networks, storage, infrastructure hardware, and data center
- Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint), Vision, and Adobe Acrobat.
- Experience working with project teams and engineering staff to develop course content.
- Experience coordinating training programs with customers including defining the scope and content of training programs and scheduling training courses.
- Solid knowledge of technical writing standards, documentation process, and system/software engineering process
**About Us**
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
**Our Benefits**
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
**Our Commitment to Diversity and Inclusion
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