Client Services and Marketing Assistant

4 days ago

Highland Park, United States Illinois Bone and Joint Institute LLC Full time

Description:
**Client Services and Marketing Assistant - Summary**

The Client Services and Marketing Assistant position is responsible for assisting with daily front desk operations and

completion of daily administrative tasks as it relates to the Health Performance Institute (HPI). This position is accountable

for maintaining a positive and professional front desk environment, and may also be asked to help support the fitness

programs in a variety of ways. The Client Services and Marketing Assistant demonstrates professionalism, sound judgment, and client service excellence in accordance with company core values.

**Client Services and Marketing Assistant** - **Operational Duties**

? Provide daily support to staff and management; serve as client advocate and administrative lead when issues

require escalation/direction for resolution

? Communicate effectively with company staff and utilize/navigate company resources appropriately

? Proficient in all front desk best practice operations including but not limited to; scheduling, financial explanations,

collections, client packages, and new client intake procedures

? Meet administrative metrics relative to time of service collections, revenue reports, and tracking metrics, surveys,

and visit volume.

? Manage completion of clinic monthly reporting and provide analysis to the General Manager weekly and/or

monthly relative to visit volume and referral count

? Meet with the General Manager routinely to discuss, plan, assess, and/or review clinic initiatives, goals.

? Participate as needed in special projects or other location coverage.

? Assist in maintaining a clean and safe work environment

**Client Services and Marketing Assistant - Competencies**

? Initiative

? Communication Proficiency

? Relationship Building

? Critical Thinking and Problem Solving

? Organizational Skills

? Technical Proficiency in WellnessLiving and marketing software

**Requirements**:
**Client Services and Marketing Assistant - Education and Experience Requirements**

? Bachelor's Degree or higher (Healthcare concentration preferred)

? Displays professional and effective writing and verbal communication skills

**Client Services and Marketing Assistant - Work Environment Requirement**

? Fast-paced professional office setting

? Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners,

and fax machines

? Minimal travel required for meetings or coverage

? Work varied hours to include opening and closing shifts

**Client Services and Marketing Assistant - Physical Requirements**

? Ability to work in an office setting

? Ability to sit for prolonged periods of time

? Ability to lift at least 25 pounds

The indicated duties are not to be considered a complete list of duties and responsibilities assigned to this position. This job

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